Who You Are

You are a highly organized, customer-focused professional who thrives in a fast-paced sales environment. You excel at managing multiple priorities simultaneously while maintaining exceptional attention to detail and accuracy. You enjoy supporting revenue-generating teams, building strong relationships with partners and vendors, and ensuring a seamless experience for customers throughout the sales lifecycle.

You communicate effectively with both internal and external stakeholders, proactively solve problems, and take ownership of your work from initiation through completion. You are analytical, resourceful, and committed to helping your team achieve success while delivering outstanding customer experiences.

About This Role

As a XaaS Solutions Specialist, you will play a critical role in supporting revenue growth by providing administrative coordination, quote and order management, vendor engagement, and customer support throughout the sales lifecycle.

You will serve as a key liaison between customers, carrier partners, vendors, and internal sales teams, ensuring opportunities move efficiently from initial quote through installation and activation. Your ability to manage details, maintain accurate records, and coordinate across multiple stakeholders will directly contribute to customer satisfaction and business growth.

This role directly impacts sales productivity, operational efficiency, customer retention, and revenue performance. You will help drive successful outcomes by ensuring processes run smoothly, communications remain clear, and customer needs are addressed promptly.

Other Responsibilities Include:

Sales Support & Coordination

Assist Account Executives and Sales Consultants with day-to-day sales activities
Coordinate prospect meetings, teleconferences, customer reviews, and ongoing communications
Prepare, create, and deliver professional sales proposals, presentations, and RFP responses
Generate quotes, sales presentations, sales orders, and contract documentation for customers and internal stakeholders
Maintain accurate opportunity data and ensure CRM records remain current and complete

Vendor & Partner Management

Establish and cultivate strong working relationships with vendor and supplier partners
Coordinate pricing, promotions, and product availability with telecom carriers and technology providers
Submit pricing requests and compile responses into quote comparison analyses
Assist with vendor registrations and onboarding requirements for new opportunities
Communicate vendor support and escalation paths to customers when needed

Order & Revenue Management

Process and track customer orders from submission through installation and activation
Record closed sales and maintain accurate revenue data within CRM systems
Assist with monthly revenue tracking and financial reporting activities
Support contract renewals, service upgrades, and agreement modifications

Customer Support

Serve as a point of contact for customer inquiries related to quotes, orders, and services
Provide timely status updates and coordinate issue resolution with vendors and internal teams
Support scheduling and execution of customer calls, business reviews, and ongoing account activities

Administrative & Operational Support

Maintain documentation related to contracts, proposals, and customer records
Assist with reporting, forecasting support, and sales performance tracking
Support process improvement initiatives that enhance operational efficiency and customer experience
Perform additional duties and special projects as assigned

Desired Skills and Experience:

2+ years of experience in sales support, telecommunications, technology services, customer success, or a related role
Experience supporting a sales organization in a fast-paced, customer-facing environment
Strong organizational skills with exceptional attention to detail
Excellent written, verbal, and presentation communication skills
Experience working with CRM platforms and sales management tools
Ability to manage multiple priorities while meeting deadlines
Strong analytical and problem-solving capabilities
Proven ability to build relationships with customers, vendors, and internal stakeholders
Experience supporting telecommunications, cloud, managed services, or technology solutions environments preferred
Familiarity with carrier services, connectivity solutions, or XaaS offerings preferred

Technical Skills (Preferred)

CRM platforms such as Salesforce or similar systems
Microsoft Office Suite, including Excel, PowerPoint, and Outlook
Quote generation and pricing analysis tools
Contract and order management processes
Revenue tracking and reporting systems
Telecommunications carrier and vendor portals
Proposal development and RFP response support

We Live and Breathe Our Core Values:

We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.

Some of Our Benefits

Unlimited Paid Time Off (PTO)
Incentive compensation plans for all employees
Company-funded 401k contributions
Zero-cost employer-covered health insurance
Annual BYOD (Bring Your Own Device) reimbursement up to $500
Paid Parental Leave
Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
Quirky, diverse, respectful, high-performing coworkers you'll want to achieve greatness with!

Must be based in the United States.

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $60,000-$70,000 plus opportunities for bonus. Compensation in other geographies may vary.

Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.