Senior Renewals Strategy & Retention Manager

About this Role

As the Renewals Program Manager, you will be the lead architect of our renewals retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will bridge the gap between data-driven strategy and field execution. You won't just tell the team what the strategy is; you will build the programs, playbooks, and enablement tools that empower our global Renewals organization to execute with excellence every day.

You will own the end-to-end enablement motion, ensuring our field teams have the confidence to intervene before a customer is lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal methodology is scalable, data-driven, and - most importantly - widely adopted across all customer segments.

You should apply if:

• You are a translation specialist: You don’t just deliver training; you translate complex data and high-level strategies into field-ready playbooks that Renewal professionals can execute immediately.
• You thrive in the last mile: You enjoy the challenge of taking a new strategy and ensuring it actually gets adopted by the team. You focus on the human element of change management.
• You are a scalability architect: You look at a successful one-off save or a great pitch and immediately think about how to build a repeatable program or enablement session to scale that success across the entire global organization.
• You are an Interventionist: You would rather build a robust at-risk playbook and coach the team on it today than try to fix a missed renewal target at the end of the quarter.
• You are a cross-functional bridge: You can sit between strategy and the field - speaking data with the analysts, process with ops, and incentives with the Renewals Account Executives.

In this role you will:

• Architect Enablement Strategies: Develop tailored programs to close performance gaps within the Renewals organization, including specific learning objectives and accountability measures.
• Drive Change Management: Create and implement learning programs that support company-wide shifts, ensuring Renewals Account Executives (RAEs) remain productive throughout the renewal cycle.
• Lead High-Impact Training: Act as the primary subject matter expert for the field, developing and delivering training materials, messaging, and playbooks that resonate with RAEs.
• Advocate for Development: Represent the unique learning needs of the Renewals team across the broader business to secure continuous development investment.
• Embed Cultural Principles: Champion and role-model Samsara’s core values (Focus on Customer Success, Adopt a Growth Mindset, Win as a Team) as we scale globally.
• Bridge Strategy and Action: Work hand-in-hand with the Renewals Strategy team to turn analytical "at-risk" insights into actionable intervention playbooks for the field.

Minimum Requirements:

• Education: Bachelor’s degree from an accredited 4-year university.
• 5+ years of experience in Sales Enablement, Program Management, or related fields, preferably in a high-growth SaaS environment.
• Quota-Carrying Background: Prior experience in a sales or account management role (Enterprise or technical sales preferred) to ensure credibility with the field.
• Change Management Skills: Proven ability to coach sales leadership as "change agents" to drive adoption of new processes and tools.
• Communication Excellence: Exceptional written and oral communication skills, with the ability to explain technical product features through the lens of customer impact.
• Project Management: Strong organizational skills with the ability to manage multiple high-priority workstreams simultaneously.
• Location: Remote - North America.

An Ideal Candidate also has:

• Agility: Deep experience working in fast-paced, "change-heavy" environments where priorities shift quickly.
• Stakeholder Management: The ability to balance and align the needs of multiple cross-functional leaders (Sales, Ops, IT).
• Tech Stack Proficiency: Direct experience with Lessonly (LMS), Showpad (CMS), and/or Jira (Project Management).
• Multi-Lingual Capabilities: Ability to create or translate learning content into French or Spanish to support our global expansion.
• Coaching Instinct: Natural ability to mentor renewal professionals in both one-on-one and group settings to achieve performance goals.