About the role

The Solutions Operations Lead is responsible for overseeing and optimizing our comprehensive portfolio of patient and practice solutions. This role will take prioritized contract outputs from our business development team and map them to eligible solutions based on service levels ensuring optimal capacity alignment across our healthcare solutions portfolio.

Primary Duties

Solution Mapping & Alignment

Analyze and map contract prioritization frameworks to corresponding solutions to maximize performance outcomes and resource utilization

Develop systematic approaches for aligning high-priority contracts with optimal solution delivery models

Monitor and adjust solution assignments based on contract performance data and strategic priorities

Create and maintain solution-to-contract mapping documentation and workflows

Portfolio Management

Conduct comprehensive analysis of the Patient & Practice Solutions portfolio to identify optimization opportunities, gaps, and strategic alignment with business objectives

Develop and maintain holistic view of all solutions offerings, including performance metrics

Prepare executive reports on portfolio performance, capacity utilization, and strategic recommendations

Cross-Functional Collaboration and Coordination

Serve as the operational bridge between contract prioritization and solution delivery teams

Collaborate with capacity planning teams to ensure solution rollouts align with available resources and operational capabilities

Partner with stakeholder teams to ensure seamless solution delivery

Other duties as assigned

Minimum Qualifications

Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or related field

5+ years of experience in portfolio management, operations, or solutions management

Experience in matrix organizations with complex stakeholder management

Strong analytical and problem-solving skills

Experience working in fast-paced, growth-oriented organizations

Strong organization and time management skills with a focus on attention to detail

Strong communication (written & verbal) skills; ability to document and maintain SOP’s/processes and clearly share data outputs with various audiences

Ability to work independently and collaboratively

Advanced proficiency in data analysis tools

Preferred knowledge, skills and/or abilities

Healthcare industry experience, particularly in practice management or patient solutions

Project Management Professional (PMP) certification

Background in healthcare operations or clinical workflows

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

About the role

Primary Duties

Solution Mapping & Alignment

Analyze and map contract prioritization frameworks to corresponding solutions to maximize performance outcomes and resource utilization

Develop systematic approaches for aligning high-priority contracts with optimal solution delivery models

Monitor and adjust solution assignments based on contract performance data and strategic priorities

Create and maintain solution-to-contract mapping documentation and workflows

Portfolio Management

Conduct comprehensive analysis of the Patient & Practice Solutions portfolio to identify optimization opportunities, gaps, and strategic alignment with business objectives

Develop and maintain holistic view of all solutions offerings, including performance metrics

Prepare executive reports on portfolio performance, capacity utilization, and strategic recommendations

Cross-Functional Collaboration and Coordination

Serve as the operational bridge between contract prioritization and solution delivery teams

Collaborate with capacity planning teams to ensure solution rollouts align with available resources and operational capabilities

Partner with stakeholder teams to ensure seamless solution delivery

Other duties as assigned

Minimum Qualifications

Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or related field

5+ years of experience in portfolio management, operations, or solutions management

Experience in matrix organizations with complex stakeholder management

Strong analytical and problem-solving skills

Experience working in fast-paced, growth-oriented organizations

Strong organization and time management skills with a focus on attention to detail

Strong communication (written & verbal) skills; ability to document and maintain SOP’s/processes and clearly share data outputs with various audiences

Ability to work independently and collaboratively

Advanced proficiency in data analysis tools

Preferred knowledge, skills and/or abilities

Healthcare industry experience, particularly in practice management or patient solutions

Project Management Professional (PMP) certification

Background in healthcare operations or clinical workflows

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Patient and Practice Solutions Operations Lead

Summary

About the role

Primary Duties

Minimum Qualifications

Preferred knowledge, skills and/or abilities

Physical Requirements

Related jobs

Patient and Practice Solutions Operations Lead

Summary

About the role

Primary Duties

Minimum Qualifications

Preferred knowledge, skills and/or abilities

Physical Requirements

Related jobs