Event Operations Senior Associate

About the role:

We are seeking a highly organized, detail-obsessed Event Operations Senior Associate to join our Events team, reporting to the VP, Experiential Marketing. In this role, you will be the operational engine behind Garner's Tier 1 owned events, the multi-day national programs (such as our Strategic Benefits Summit and Nexus by Garner) that bring our most important customers, prospects, and partners together. You will own the logistics that make these events feel effortless: venues, vendors, rooming, transportation, budgets, and flawless onsite execution.

This is a high-ownership, execution-focused role for someone who loves the details and thrives in the run-up to a major event. You will partner closely with the Director of Events and the broader Events team, manage vendors and budgets day to day, and be the calm, organized presence onsite when it matters most.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. 

Expect significant travel, up to 50%, to support Garner's Tier 1 events on the ground, with time spent onsite in the days leading up to and during each event.

What you will do:

• Own end-to-end logistics for Garner's Tier 1 owned events, including rooming lists, room blocks, food and beverage, room sets, banquet event orders (BEOs), decor, transportation, offsite activities, and overall onsite flow
• Manage venue and vendor sourcing and relationships: run RFPs with our sourcing agency (ConferenceDirect) and destination management companies (DMCs), review contracts for accuracy, pricing, and concessions, and route them through Legal and Finance
• Run the operational backbone of each event: build and maintain the production schedule, conduct hotel site visits, and hold weekly check-ins with the hotel and DMC to keep every detail on track
• Coordinate all onsite experience details, including swag and gifting, decor, badges, signage, entertainment, photography, room drops, spa, dining, and VIP and attendee transportation
• Execute flawlessly onsite: serve as a key operational presence at each event, managing program execution, troubleshooting in real time, and ensuring a seamless experience for attendees and Garner staff
• Own event budgets day to day: draft and maintain budgets, process contracts, invoices, and reimbursements with Legal and Finance, and reconcile final numbers after each event
• Drive the project management for each event: build and maintain detailed plans and timelines in Asana, and use Slack and Google Workspace to keep the team, vendors, and stakeholders aligned, communicating, and on schedule; confirm Garner attendees and run staff prep meetings in the lead-up to each event
• Support post-event wrap-up, including feedback sessions, reimbursements, and final budget reconciliation, capturing lessons learned to improve the next event

The ideal candidate has:

• 3+ years of experience in event operations, logistics, hospitality, or a related coordination role, ideally supporting large multi-day or corporate events
• Exceptional organization and attention to detail; you juggle many moving parts at once, approach work with the rigor needed to prevent misses and rework, and keep complex logistics on schedule
• A proactive, execution-oriented work style; you prioritize in partnership with your manager, flag early when priorities are unclear or your plate is too full, and get things done quickly without sacrificing quality
• Strong vendor and stakeholder coordination skills; you know who to go to for what, clearly articulate what you need from others, and follow up or escalate until issues are resolved
• Comfort with event and project tools (Swoogo, Asana, Google Workspace, Slack, or similar) and with budget, contract, and invoice processing; hands-on experience with hotels, BEOs, DMCs, and venue contracts is a strong plus
• Willingness to travel to and work onsite at events, including multi-day national programs, with the stamina and poise to execute under pressure
• An eagerness to use AI to work more efficiently and consistently. Garner is enabling our teams on Claude Code, and comfort using AI tools to streamline repetitive work is a plus
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.

Compensation Transparency:

The base salary range for this position is $81,000 - $100,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.