À propos du rôle

Nous recherchons un Gestionnaire de produit principal+ (Senior+ Product Manager) « natif de l'IA » exceptionnel pour bâtir et diriger l’épine dorsale d’intelligence et de réconciliation de HTS pour les segments Vols, Hôtels, Voitures et Services auxiliaires.

Ce rôle est responsable des systèmes qui définissent l'intelligence des prix, les rapports de performance des fournisseurs et la « vérité financière » à travers des millions de transactions de voyage. Vous concevrez et mettrez à l'échelle une infrastructure pilotée par des modèles qui interprète en continu les données transactionnelles, génère des prix de référence, détecte les changements de performance, réconcilie les flux financiers et assure l'intégrité des revenus en temps réel.

Il s'agit d'un rôle fondamental à l'intersection de l'économie de marché (marketplace), de l'apprentissage automatique (machine learning) et des systèmes financiers. Vous collaborerez étroitement avec les équipes de science des données et d'ingénierie pour mettre en production des modèles prédictifs, définir des cadres d'évaluation et garantir que nos systèmes d'intelligence sont mesurables, adaptatifs et fiables.

Ce à quoi ressemblera ton travail au jour-le-jour

Stratégie et feuille de route : Piloter la stratégie de bout en bout pour l'intelligence des prix, la performance des fournisseurs et la réconciliation financière pour tous les segments de voyage.
Architecture de prix de référence : Concevoir des systèmes de tarification utilisant la modélisation prédictive, les signaux d'élasticité et la détection d'anomalies en temps réel.
Intelligence fournisseur : Transformer les données transactionnelles en signaux de performance automatisés et en diagnostics de prix.
Gouvernance des données financières : Établir et gérer la source de vérité unique pour les revenus, les marges, les taux de commission (take rate), les transactions et les annulations.
Cycle de vie des modèles : Concevoir des cadres d'évaluation, de surveillance et de rétroaction des modèles, incluant la détection de dérive (drift detection).
Réconciliation automatisée : Implémenter des systèmes de détection proactive d'incohérences financières à grande échelle.
Exécution interfonctionnelle : Collaborer avec l'ingénierie, la science des données, la finance et le commercial pour livrer une infrastructure de qualité production intégrée aux modèles.

Un(e) candidat(e) idéal(e):

5 ans et plus d'expérience en gestion de produit, incluant la responsabilité de produits natifs de l'IA et de systèmes pilotés par des modèles en production.
Expérience pratique (« hands-on ») : Capacité à rédiger des prompts, concevoir des tests d'évaluation ou prototyper avec des LLM/modèles de fondation dans votre flux de travail (pas seulement superviser les autres).
Gestion du cycle de vie de l'IA : Maîtrise de la définition de problèmes, conception de signaux, mesures d'évaluation (ex. compromis précision/rappel), cadres de surveillance et stratégies de réentraînement.
Systèmes à grande échelle : Expérience dans le déploiement de systèmes prédictifs, de plateformes de détection d'anomalies ou d'infrastructures de décision automatisée.
Compétences techniques : Maîtrise de SQL et des ensembles de données transactionnelles massifs.
Expertise métier : Expérience avec les systèmes de tarification, les plateformes de rapports financiers ou les cadres de réconciliation.
Communication : Capacité exceptionnelle à vulgariser des concepts complexes entre les parties prenantes techniques, financières et commerciales.

Atouts (Bonus) :

Expérience préalable en science des données, en ingénierie ou dans un rôle hautement technique.
Expérience dans le commerce du voyage, la fintech, la publicité ou d'autres environnements de place de marché à haut volume de transactions.
Avantages et bénéfices de travailler avec nous :
- Croissance et équité : Une startup solide aux ambitions mondiales. Salaire compétitif et avantages liés aux options d'achat d'actions (pre-IPO).
- Santé et protection : Hopper couvre 100 % des primes du régime d'assurance collective (incluant l'assurance vie et l'invalidité de courte et longue durée).
- Compte de dépenses santé (HSA) : Couvre vos frais médicaux et dentaires admissibles.
- Télémédecine : Accès illimité aux services de Dialogue pour vous et vos personnes à charge, partout et en tout temps.
- Épargne retraite : Accès à un régime de REER avec retenues automatiques avant impôts sur chaque paie.
- Famille : Un congé parental ultra-généreux, largement supérieur aux normes de l'industrie. Parlons-en !
- Flexibilité totale : Temps libre payé (PTO) illimité.
- Voyage : Allocation de voyage en « Carrot Cash ».
- Espace de travail : Accès sur demande à des espaces de cotravail via FlexDesk ET allocation pour le télétravail.
- Culture entrepreneuriale : Un environnement où repousser les limites et prendre des risques fait partie du quotidien.
- Proximité : Communication ouverte avec la direction et le leadership de l'entreprise.
- Impact : De petites équipes dynamiques pour un impact massif.
  
  About the Role

We are seeking an exceptional, AI-native Senior+ Product Manager to build and lead the intelligence and reconciliation backbone of HTS across Flights, Hotels, Cars, and Ancillaries.

This role owns the systems that define pricing intelligence, supplier performance reporting, and financial truth across millions of travel transactions.

You will design and scale model-driven infrastructure that continuously interprets transactional data, generates reference pricing, detects performance shifts, reconciles financial flows, and governs revenue integrity in real time.

This is a foundational role at the intersection of marketplace economics, machine learning, and financial systems. You will partner deeply with Data Science and Engineering to productionize predictive models, define evaluation frameworks, manage model lifecycles, and ensure intelligence systems are measurable, adaptive, and trusted.

The work you do will directly shape partner economics, supplier transparency, and HTS’s global commerce platform.

What would your day-to-day look like:

Own the end-to-end strategy and roadmap for pricing intelligence, supplier performance intelligence, and financial reconciliation across all travel verticals.
Architect and evolve reference pricing systems leveraging predictive modeling, elasticity signals, competitive benchmarking, and real-time anomaly detection.
Build the supplier intelligence layer, transforming transactional data into automated performance signals, demand insights, and pricing diagnostics.
Establish and govern the canonical source of truth for revenue, margin, take rate, transactions, and cancellations across systems and partners.
Design model evaluation, monitoring, and feedback frameworks, including drift detection and continuous improvement mechanisms.
Implement automated reconciliation and anomaly detection systems to proactively surface financial inconsistencies at scale.
Drive cross-functional execution across Engineering, Data Science, Finance, Commercial, and Supply to deliver production-grade, model-integrated infrastructure.

An ideal candidate has:

5+ years of Product Management experience, including ownership of AI-native products and model-driven systems in production. You have built and scaled systems where AI is foundational to product behavior — not an additive feature.
Hands-on experience writing prompts, designing evaluation harnesses, or prototyping with LLMs/foundation models as part of their PM workflow (not just overseeing others doing it)
Demonstrated experience operating as an AI-native PM, with hands-on ownership of model lifecycle management including problem framing, signal design, evaluation metrics (e.g., precision/recall tradeoffs, forecasting accuracy), monitoring frameworks, drift detection, and retraining strategies.
Experience shipping predictive systems, anomaly detection platforms, automated decisioning infrastructure, or model-driven pricing systems at scale.
Strong fluency with SQL and large-scale transactional datasets.
Experience owning pricing systems, financial reporting platforms, marketplace intelligence tools, or reconciliation frameworks.
Deep understanding of marketplace economics, revenue mechanics, and pricing strategy.
Track record of delivering complex, cross-functional systems with measurable business impact.
Exceptional communicator able to operate effectively across technical, financial, and commercial stakeholders.

Bonus:

Prior experience in Data Science, Engineering, or a highly technical role.
Background in travel commerce, fintech, ads, or other transaction-heavy marketplace environments.

Perks and benefits of working with us:
- Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
- Hopper covers 100% of the premiums for group insurance plan.
- Hopper offers life, short term and long term disability coverage.
- HSA that covers eligible medical and dental expenses.
- All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
- All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.
- Please ask us about our very generous parental leave, much above industry standards!.
- Unlimited PTO.
- Carrot Cash travel stipend.
- Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
- Entrepreneurial culture where pushing limits and taking risks is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
  
  More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials..
Come take off with us!

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