Utility Billing Specialist

 

Utilities touch every resident, every month and someone has to make sure the meters are accurate, the bills are right, and the numbers actually add up at the portfolio level. That's this role.

As our Utility Billing Specialist, you'll own the full lifecycle of utility and meter reading operations across our communities. You'll be the go-to expert when a Community Manager has a billing question they can't answer, the first line of defense when a meter starts misbehaving, and a key partner to our Billing and Recapture Manager on monthly reporting and budgeting. It's a role for someone who likes precision, isn't afraid of a spreadsheet, and gets genuine satisfaction from tracking down the source of a discrepancy.

Identify and troubleshoot problematic meters and metering equipment

Ensure every home has a properly functioning meter

Review and approve monthly utility billing

Detect leaks and partner with field teams to find and fix them

Manage utility expenses, including submitting sewer leak adjustments and negotiating waste removal contracts

Audit utility invoices — including waste removal — to confirm rates are accurate

Support the Utility Billing Manager in building annual utility income and expense budgets

Prepare monthly budget change requests

Serve as account admin for Waterscope

Help field staff troubleshoot utility billing issues and resident questions

Inspect and audit resident billing information for accuracy

Research and analyze account history to resolve billing and meter reading disputes

Act as the in-house expert on meter reading systems, devices, and software

Bachelor's degree required; a background in business administration, management, or operations is a plus but not mandatory

1+ years in multi-family utility billing (manufactured home community experience is a bonus)

Sharp attention to detail, strong organizational instincts, and a problem-solver's mindset — you notice when a number looks off before anyone tells you

Excellent written and verbal communication; you can explain a billing discrepancy to a resident and to a manager equally clearly

Comfortable in MS Office and quick to pick up new software and systems

Able to work in an office setting for extended periods using standard office equipment