RemoteAtlas
Find Jobs
CompaniesBlogPost a Job
RemoteAtlas

Discover curated remote jobs and work from anywhere. Updated daily with roles from top companies worldwide.

Remote Jobs by Role

  • Remote Engineering Jobs
  • Remote Design Jobs
  • Remote Product Manager Jobs
  • Remote Marketing Jobs
  • Remote Sales Jobs
  • Remote Data Jobs
  • Remote DevOps Jobs
  • Remote Support Jobs
  • Remote Customer Success Jobs
  • Remote Cybersecurity Jobs
  • Remote Mobile Developer Jobs

More Roles

  • Remote QA Jobs
  • Remote HR & People Jobs
  • Remote Finance Jobs
  • Remote Operations Jobs
  • Remote Management Jobs
  • Remote AI & Machine Learning Jobs
  • Remote Writing & Content Jobs
  • Remote Video & Animation Jobs
  • Remote Translation & Localization Jobs
  • Remote IT Support Jobs
  • Remote Community Management Jobs

Remote Jobs by Location

  • Remote Jobs in the US
  • Remote Jobs in Europe
  • Remote Jobs - Work from Anywhere
  • Remote Jobs in the UK
  • Remote Jobs in the Americas
  • Remote Jobs in EMEA
  • Remote Jobs in APAC
  • Remote Jobs in Canada

Company

  • Browse All Jobs
  • Blog
  • Companies
  • About Us
  • Post a Job
  • Contact Us
© 2026 RemoteAtlas. All rights reserved.
Terms & ConditionsPrivacy Policy
Home/Remote Data Jobs/PointClickCare/(US) Solutions Analyst - (Clinical, MDS 3.0)
P

(US) Solutions Analyst - (Clinical, MDS 3.0)

PointClickCare

Remote, USAFull-timePosted about 20 hours ago
Data & Analytics

Summary

PointClickCare is hiring a (US) Solutions Analyst - (Clinical, MDS 3.0) to join their Data & Analytics team. At PointClickCare our mission is simple: to help providers deliver exceptional care. Key skills: AI.

About the role

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.


**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Must be located in the US for Eligibility
 
 
About the Role:
 
Our Support team provides end-user support to our diverse base of professionals. Our team works as the first point of contact for a wide range of technology related issues. If you are looking for an opportunity to expand your technical skills and are passionate about delivering exceptional customer service – then, we certainly have the right opportunity for you! PointClickCare is currently looking for a motivated individual to join our team as the support analyst on the MDS Clinical team. 

Key Responsibilities:

  • Provide timely and world class customer support to users via multiple channels
  • Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
  • Take ownership and follow up on open cases which are unresolved
  • Build strong client relationships by following up with customers in a timely manner
  • Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
  • Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
  • Support the department’s goals, objectives, and deliverables 
  • Work shifts between 8am and 8pm as required
  • Your Key Strengths:

  • Exposure to AI tools and a desire to leverage them to enhance your work content and user experience
  • Ability to handle clients professionally and with a high level of confidence during all interactions
  • Ability to work on concurrent tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members
  • Must excel in a fast-paced environment where critical thinking and time management skills are required for success
  • Sound understanding of API and service technologies and functions
  • Take initiatives and help establish a positive team environment built on mutual trust and respect
  • Participate in the development and improvement of operational tools and processes
  • Demonstrate personal leadership attributes by incorporating commitments to ongoing development and continuous learning
  • Innovative thinker who is positive, proactive, takes accountability and readily embraces change
  • Must be able to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals
  • Ability to establish and maintain effective working relationships with internal and external stakeholders 
  • Degree, or Post-Secondary Education -Information Technology, or related technical field preferred
  • Experience in a technical support position an asset 
  • Required Skills:

  • MDS 3.0 Expertise
  • MDS Coordinator Experience
  • Related jobs

    A
    Aurorasolar
    Staff Analytics EngineerNew

    Aurorasolar·Remote — United States

    Full-time$136.2K - $216.7KSoftware DevelopmentData & Analytics
    18h
    H
    H1
    Principal Analyst, Data IntegrationNew

    H1·US Remote

    Full-time$145k - $170kData & Analytics
    18h
    E
    Extend
    Analyst, Client InsightsNew

    Extend·Remote, US

    Full-time$111k - $129kData & Analytics
    19h
    D
    Senior Payroll AnalystNew

    Doordashusa·United States - Remote

    Full-time$95.2k - $140kData & Analytics
    22h
    More remote data jobsMore remote jobs in the US