Proof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started!

We are seeking an experienced Strategic Enterprise Account Manager to join our Sales team and take ownership of a high-value book of business. This is a farmer role focused on managing and expanding relationships within our most strategic enterprise accounts. The ideal candidate is supremely organized, highly responsive, and passionate about delivering long-term value to customers through thoughtful account management and growth strategies.

This individual will play a critical role in deepening customer relationships, identifying expansion opportunities, and ensuring successful outcomes in partnership with Customer Success, Product, and Executive Leadership teams. Experience working with customers in real estate, financial services, insurance, or mortgage/title industries is highly preferred.

As our Strategic Enterprise Account Manager, you will:

Manage and grow a portfolio of strategic enterprise accounts

Own the post-sale customer relationship, becoming a trusted advisor to key stakeholders and decision-makers

Develop and execute strategic account plans tailored to each customer, focusing on long-term partnership and revenue growth

Identify and close upsell, cross-sell, and renewal opportunities in collaboration with Customer Success and other internal teams

Act as the internal voice of the customer, advocating for customer needs and collaborating with Product, Engineering, and Support

Navigate complex organizations and build multi-threaded relationships, including at the executive level

Partner with Legal to lead renewals and contract negotiations

Maintain accurate forecasts and reporting in Salesforce and other GTM systems

Communicate effectively across channels (Slack, Google Suite, Email) and contribute to a collaborative team culture

As our Strategic Enterprise Account Manager, you should have:

10+ years of enterprise account management or strategic customer success experience

A strong track record of growing large strategic accounts and demonstrated success expanding multi-million-dollar relationships

Industry experience in real estate (title/lender), financial services, or insurance highly preferred

Excellent organizational and time management skills, with the ability to prioritize and manage multiple accounts and deadlines

Strong executive presence

Proven attention to detail and ability to analyze data to drive decisions and account strategy

Demonstrable track record closing $1M/year SaaS contracts with Fortune 1000 accounts.

The desire for feedback and coaching.

Existing relationships within key accounts.

Tremendous business acumen and judgment.

Strong analytical skills with an attention to detail.

Executive presence.

Technical proficiency with modern enterprise software productivity tools.

Comfort with ambiguity and a problem-solving orientation

A collaborative, problem solving mindset with the ability to thrive in a fast-paced, startup environment

Position Logistics:

Travel: Up to 50% travel is required to support customer meetings, onsite engagements, conferences, and team events.

Our Proof Pillars:

Pave the Way: When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for our team to follow.

Own It: We embrace the responsibility that comes with supporting life's most important transactions. When a problem arises we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own.

Act with Integrity: We are in the business of building trust and it is at the core of everything we do. We are honest and transparent with our customers, each other and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right. Our dedication to security and compliance is key to earning trust, fighting fraud and ultimately, our success.

Play to Win: We believe excellence is about always striving to be better so when we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're better together and collectively, we win!