Company Overview (Who are we? Why should you join us?)

At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology.

At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet.

Our Values and Leadership Behaviors

We are seeking a Senior Implementation Manager with deep Salesforce (SFDC) and CRM expertise to lead end-to-end implementation initiatives across the organization. In this highly cross-functional role, you will own the strategy, planning, and execution of complex CRM implementations — ensuring seamless adoption, strong stakeholder alignment, and measurable business outcomes. You will serve as the primary liaison between business units, technical teams, and external partners to deliver solutions that scale with ecoATM's rapid growth.

Key Responsibilities

SFDC Implementation & Configuration

Lead full-lifecycle Salesforce implementations, including requirements gathering, solution design, configuration, testing, and go-live support
Configure and optimize SFDC objects, workflows, validation rules, page layouts, reports, and dashboards to meet evolving business needs
Partner with Salesforce admins and developers to deliver scalable technical solutions aligned with best practices
Manage sandbox environments, release planning, and deployment pipelines in coordination with the technical team
Evaluate and implement AppExchange solutions and third-party integrations as needed

CRM Strategy & General Implementation

Drive enterprise-wide CRM strategy and roadmap, ensuring alignment with business goals and customer experience objectives
Oversee migrations, consolidations, and enhancements to CRM systems, ensuring data integrity and minimal disruption to operations
Develop and maintain CRM governance frameworks, including data standards, access controls, and documentation
Identify opportunities to improve CRM adoption, user experience, and data quality across business units

Cross-Functional Project Management

Lead project planning and delivery for complex, multi-stakeholder implementation initiatives using structured project management methodologies (Agile, Scrum, or Waterfall as appropriate)
Build and maintain detailed project plans, risk registers, and status reports; proactively manage issues and escalations
Facilitate requirements workshops, design sessions, and UAT cycles with business stakeholders across Sales, Marketing, Operations, and Customer Experience
Manage relationships with external implementation partners, system integrators, and vendors
Drive change management and training programs to ensure high adoption rates post-launch

Qualifications

Required

7+ years of experience in CRM implementation and project management, with a strong focus on Salesforce
Proven track record of leading end-to-end Salesforce implementations in a complex, fast-paced environment
Salesforce Administrator certification (required); additional certifications such as Sales Cloud Consultant, Service Cloud Consultant, or Platform App Builder strongly preferred
Deep understanding of Salesforce configuration, data modeling, and integration patterns
Demonstrated experience managing cross-functional projects with multiple stakeholders and competing priorities
Strong analytical and problem-solving skills with the ability to translate business needs into technical requirements
Excellent communication and facilitation skills; comfortable presenting to executive audiences

Preferred

Experience with data migration, ETL tools, and CRM integrations (e.g., MuleSoft, Boomi, or similar)
Familiarity with retail tech, kiosk operations, or consumer electronics industries
PMP, PMI-ACP, or equivalent project management certification
Experience working in a high-growth or PE-backed company environment

Business Travel (How much will you travel?)

10%

Location (Where will you be working?)

Remote, USA

Pay Range (How much might you earn in your base salary?)

$135-$175k + Bonus Potential

Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here.

This position may also be eligible for short-term and long-term incentives based on individual and company performance.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer. All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.