Sr GTM Enablement Learning Program Manager - Services

To facilitate our continued rapid growth, Five9 is seeking a GTM Enablement Learning Program Manager to empower our GTM employees and leading partners to better sell and deploy Five9 solutions. This is a strategic position within the GTM Education organization and will report directly to our Manager, GTM Learning Programs. As a key contributor in our ability to deliver customer value at speed and scale, we are looking for a highly motivated, self-managed individual who can work with cross-functional teams to expand our GTM capabilities.

 A few major focus areas of this role are:

• Develop strong relationships with key stakeholders and strategic partners to increase understanding of Five9 processes and capabilities
• Drive successful GTM educational opportunities that drive strong sales and end-to-end customer engagement and retention through direct and partner efforts
• Enhance Five9 processes to meet critical GTM requirements

Key Responsibilities

• Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:
  • Serve as primary Five9 point of contact for education initiatives
  • Work with Five9 Sales and Services stakeholders to understand the vision for growth and success
  • Work with Five9 Channel Team to understand the vision for growth of partner successes
  • Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results
• Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM system
• Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
• Develop materials for use by internal and partner resources to help drive customer interest and grow revenue
• Provide enablement training to groups from all customer facing roles from a variety of inputs
• Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs

Key Skills

• Minimum 10 years in Professional Services Implementation, Technical Account Manager, or Sales Enablement position – Call Center industry experience is required.
• Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
• Experience developing processes focused on continuous improvement of the delivery of sales enablement and professional services
• Up to 20% national and international travel may be required
• BA/BS or equivalent experience is required

Desired Skills

• Must possess a strong combination of project management skills, technical call center expertise, and employee and partner enablement.
• Must be an expert at developing and maintaining positive and productive relationships; impeccable communication skills and ability to understand customer, employee, and partner needs is imperative.
• Must be a natural leader: Able to build collaborative relationships with partners, stakeholders, employees and peers; Able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others.
• Strong knowledge of SaaS, Networking, Internet concepts, CRM, WFM, VoIP, IVR/VRU and Call Center practices.
• Must be strategic thinker; Able to understand the ‘Big-Picture”; Able to think quickly and adeptly when solving complex problems; Exceptional with time management and organization.