Sr. Director, Solutions Consulting

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

The Senior Director, Solutions Consulting is a senior commercial leader who sets the strategy for pre-sales, deal design, and launch readiness across the organization. As a member of the Commercial Leadership Team, this person owns the connective tissue between Commercial, Operations, Product, and Delivery — making sure customer strategy, solution design, and pricing approach work together to win deals the business can actually deliver on at scale.

This is an enterprise-wide role. It carries full accountability for solutions consulting effectiveness, direct leadership of the solutions consulting team, and end-to-end ownership of launch readiness for new products and major releases. The Senior Director is a direct partner to Sales leadership and the final escalation point on the organization's most complex, highest-stakes opportunities.

Commercial & Pre-Sales Leadership

· Set the solutions consulting strategy and own its connection to enterprise sales objectives and long-term growth targets.

· Act as the senior commercial partner to Sales leadership — shaping deal strategy, solution design, pricing frameworks, and competitive positioning at the account and portfolio level.

· Serve as the final escalation point for complex or high-risk opportunities that require cross-functional alignment and executive judgment.

· Set the standard for rigor and consistency across pre-sales, and hold the org accountable to it, to improve win rates and deal quality company-wide.

· Represent solutions consulting in executive and board-level forecasting and pipeline conversations as needed.

Solutions Consulting Team Leadership

· Build and scale the solutions consulting function — operating model, process, hiring plan, and performance standards.

· Develop the team into recognized subject matter experts across the full sales lifecycle: demos and solution positioning, protocol scoping and feasibility, pricing and solution design strategy.

· Define the metrics that matter — win rate, deal progression, sales effectiveness — and report on them to Commercial Leadership.

· Build the team's bench strength through coaching, succession planning, and career development for senior team members.

Launch Strategy & Readiness

· Own end-to-end launch strategy for new products and major product enhancements, from concept through go-live.

· Make sure every launch plan covers what it needs to: delivery model readiness and operational change, SOP and technical spec updates, call center and operational training, sales enablement and pricing structures, marketing and customer-facing collateral.

· Certify that every launch is commercially viable, operationally executable, and scalable before it goes live — and own the outcome afterward.

· Partner directly with Product leadership to shape the roadmap based on market and deal feedback, not just execute against it.

Cross-Functional Leadership

· Establish and lead a cross-functional Launch Readiness Group, bringing together stakeholders from Commercial, Operations, Product, IT, and Customer Delivery.

· Drive accountability, decision-making, and execution across functions to ensure launches meet timelines, quality standards, and commercial objectives.

· Influence roadmap prioritization by bringing market, customer, and competitive insights into cross-functional planning discussions.