Solutions Engineer

About the Job:

We are looking for a talented Solutions Engineer at LaunchDarkly –  you will be a trusted technical advisor to our corporate and mid-market prospects and customers. This role is a critical part of the growth strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have expertise in supporting multiple verticals. An ideal candidate excels in active listening, building solutions, and demonstrates strong technical expertise with a customer-centric focus. 

Responsibilities:

• Serve as the technical lead in the sales process, with both prospects and customers, from discovery and demos to proof-of-concepts (PoCs) and partner with Customer Success & Professional Services to drive expansion.
• Translate complex requirements into actionable technology solutions.
• Conduct customer-facing presentations, demonstrations, and white-boarding sessions.
• Partner with account executives to develop and present compelling technical proposals tailored to business and IT objectives.
• Establish yourself as a trusted advisor with prospects by building credibility through meaningful engagement.
• Build champions that will help us win deals on our timeline and at our price point.
• Act as a liaison between the client and internal product/engineering teams to ensure feedback is incorporated into product development.
• Maintain deep knowledge of company products, integrations, and industry trends within industry verticals.
• Lead or support technical responses to security questionnaires and RFPs.
• Travel as required to support customer meetings and industry events.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a solutions engineering, sales engineering, or systems architecture customer facing role.
• Working knowledge of cloud platforms (e.g., AWS, Azure  & Google Cloud).
• Experience leading & documenting proof of concepts and building technical & deal champions.
• Experience with security and compliance frameworks PII, PCI, HIPA.
• Strong technical background in areas such as the SDLC, cloud architecture or DevOps.
• Excellent communication and presentation skills.

Pay:

Target pay ranges based on Geographic Zones* for Level 3:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000**
• Zone 3: All other US locations - $145,000 - $200,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.