Site Merchandising Manager

Since 2018, Wisp has been on a mission to put healthcare back in patients’ hands. We connect patients with hassle-free sexual + reproductive care online, with discreet and convenient treatment that saves them time, money, and stress. Our goal is to empower everyone to make the decisions about their health that are right for them. We’ve scaled quickly, serving patients across the nation and becoming part of the WELL Health family—and now we want you.

We are a growing, fully-remote team in the United States looking for collaborators who are committed to our mission, passionate about results, eager to build something amazing, and excited to have high levels of ownership, accountability, and personal growth.

Who We’re Looking For

We are looking for a Site Merchandising Manager to join our E-Commerce team. In this role, you will serve as the operational lead for site merchandising, product launches, promotional initiatives, and feature rollouts across Wisp’s DTC telehealth platform. You are highly organized and detail-oriented, with the QA rigor and analytical instincts to ensure every customer-facing launch is accurate, on-time, and built to convert. You thrive in fast-paced environments, balance competing priorities without dropping the ball, and bring a sharp customer journey lens to everything you ship.

What You’ll Do

• Own site merchandising execution across homepage, category, and product pages—keeping promotional placements accurate, content fresh, and the customer experience consistently high-performing.

• Lead on-site execution for new product launches end-to-end: coordinating page creation, asset placement, promotional messaging, and launch-day readiness in partnership with the New Product Launch Manager, Brand, and Design teams.

• Manage the e-commerce intake queue—triaging ad hoc requests, coordinating with stakeholders, supporting prioritization of larger site enhancements, and maintaining clear visibility into timelines and status.

• Create, test, deploy, and monitor promo codes across campaigns, ensuring correct implementation at checkout and across all customer touchpoints, and troubleshooting issues in partnership with Engineering.

• Lead QA and UAT for all site updates, launches, and feature releases—developing structured testing checklists, documenting bugs, and validating functionality across desktop, mobile, and key customer flows.

• Partner with Product and Engineering on the rollout of new site features and functionality, representing marketing execution needs, supporting post-launch validation, and contributing to onsite discoverability and SEO/AEO improvements.

This Role Could Be A Good Fit For You If…

• You have 3–5+ years of experience in e-commerce, digital marketing, growth operations, or site management, with a strong preference for DTC or direct-to-patient environments.

• You have hands-on experience managing site updates within a CMS or e-commerce platform and have owned QA or UAT processes for customer-facing launches.

• You are exceptionally organized—able to manage multiple concurrent launches, track moving pieces across teams, and keep stakeholders aligned without being asked twice.

• You are comfortable working cross-functionally with Product and Engineering, can translate execution needs into clear requirements, and know when to escalate versus solve independently.

• You have an analytical mindset and are comfortable interpreting e-commerce performance metrics—conversion rate, AOV, engagement, merchandising performance—and using that data to identify opportunities and recommend improvements.

Visa sponsorship or transfer is not available for this position at present. Must be authorized to work in the country this requisition states.

Wisp is an equal-opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients.

If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in sexual and reproductive healthcare, join us!