Servicing Investor Relations Manager at Goodleap (Remote)

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Servicing Investor Relations Manager is responsible for the day-to-day execution and operational management of the Investor Relations (IR) function within Servicing. This role leads the team responsible for investor reporting, request management, servicing transfers, and ongoing investor communication, ensuring all deliverables are completed accurately, on time, and in compliance with investor requirements. This position serves as the primary driver of execution across IR workflows, owning task tracking, SLA adherence, reporting timelines, and cross-functional coordination. The Manager partners closely with Servicing, Capital Markets, Legal, and third-party servicers to ensure investor expectations are met and operational processes run efficiently.

Essential Job Duties and Responsibilities:

Oversee day-to-day Investor Relations operations, including investor reporting, inbound requests, servicing transfers, and ad hoc inquiries, ensuring all deliverables are completed accurately and within established SLAs.

Lead and develop the IR team by setting expectations, monitoring performance, balancing workloads, and ensuring accountability to deadlines, quality standards, and investor requirements.

Own tracking and execution of all IR deliverables, including maintaining centralized trackers, managing reporting calendars, and ensuring all commitments across internal teams and third-party servicers are completed on time.

Serve as the primary point of coordination for investor requests and communications, partnering with Servicing, Capital Markets, Legal, and other internal teams to gather information, resolve issues, and deliver timely, accurate responses.

Manage servicing transfer support and investor-related operational processes, ensuring accuracy, completeness, and alignment with contractual and regulatory requirements

Monitor SLA performance, identify risks or delays, escalate issues as needed, and implement process improvements to enhance efficiency, accuracy, and reliability of IR operations.

Support the Sr. Manager of Investor Relations by preparing reporting summaries, status updates, and materials for internal leadership and investor discussions.

Required Skills, Knowledge and Abilities:

4 - 6 years of experience

Bachelors in Business preferred

Strong understanding of loan servicing operations and investor reporting requirements.

Experience managing deadlines, SLAs, and high-volume operational workflows.

Ability to coordinate across multiple teams and stakeholders to drive timely execution.

Strong attention to detail and organizational skills.

Analytical mindset with the ability to identify process gaps and drive improvements.

Excellent written and verbal communication skills.

Experience working with Capital Markets, Legal, or external investors preferred.

Servicing Investor Relations Manager

Summary

About the role

Essential Job Duties and Responsibilities:

Required Skills, Knowledge and Abilities:

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