Servicing Instructional Designer at Lendbuzz (Remote)

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.

We are looking for an outstanding team member to join our Loan Servicing team who will play a key role in developing and delivering programs that enhance the skills and knowledge of our team members ranging from newly hired personnel to existing staff.

Key Responsibilities:

Design, develop, and maintain training materials, including presentations, reference materials, and SOPs applicable to auto finance operations.

Maintain expert knowledge of information delivered, acting as a subject matter expert for our team members.

Conduct training needs assessment to identify knowledge gaps and development opportunities within the team.

Evaluate the effectiveness of training programs through feedback, testing, and performance metrics

Ensure all training materials and programs comply with industry regulations and company policies.

Act as a co-facilitator or primary backup trainer for onboarding and continuing education sessions

The unique ability to sit focused and build technical training content, then easily pivot into an enthusiastic, high-energy live presenter

Ability to manage multiple small-to-medium design projects simultaneously.

Key Requirements:

Minimum of 3 years experience in training and development/instructional design, preferably in auto finance or financial services industry.

Familiarity with consumer debt collection regulatory compliance requirements preferred.

Excellent presentation, communication, and interpersonal skills.

Strong organizational and project management abilities. .

The Ideal Candidate Will Have:

Outstanding organizational skills

Excellent written and verbal communication skills

Creativity and ability to develop engaging visual content

High level of integrity

Strong sense of teamwork, yet able to work independently

Self-motivated and able to work with minimal supervision

Works well in fast pace, high-volume environment

Excited by the idea of constant change, you are comfortable being uncomfortable

Servicing Instructional Designer

Summary

About the role

Key Responsibilities:

Key Requirements:

The Ideal Candidate Will Have:

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