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As a Senior Staff Software Engineer on the Core Automation team within Platform, you'll architect and build the Agentic AI systems that are reimagining how Coinbase delivers customer support and manages compliance at scale. This team is focused on automating high-volume operational processes with AI, then building the primitives and orchestration platform that let every domain at Coinbase leverage those capabilities. You'll own the technical vision for production AI systems that directly improve customer experience, strengthen compliance posture, and drive outsized efficiency gains.

What you'll do:

Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation
Architect a reusable platform of primitives, orchestration tools, and interfaces that enable other teams to adopt Agentic AI for their domains
Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions
Lead technical strategy for getting LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale
Mentor engineers across the team on system design, coding standards, and AI/ML best practices

Required Skills and Experience:

12+ years of backend software engineering experience, with deep proficiency in Golang or similar systems languages
Proven track record shipping LLM-based or Agentic AI applications to production, including measurable improvements in grounding and hallucination reduction
Demonstrated ability to architect distributed systems handling massive scale, with experience navigating ambiguous problem spaces to deliver high-impact solutions
Experience partnering with non-technical stakeholders (compliance, operations, customer support) to define requirements and drive adoption of technical platforms
Track record of influencing technical direction across multiple teams and mentoring senior engineers
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$253,895—$298,700 USD

Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
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