Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The Core Automation team envisions a future where AI-powered operations lead to seamless, delightful experiences for customers and maximum value for shareholders. Towards this vision, our strategy is to 1) start with automating two key areas with Agentic AI: Customer Support and Compliance, 2) incorporate learnings from this automation experience and build primitives and orchestration solutions that allow us to scale and 3) scale across a variety of domains enabling AI to enhance every part of customer experience and internal processes.

It’s day 1 for us. We’re laser focused on automating customer support and compliance processes today. This is not just focused on driving efficiencies by automating manual processes, but reimagining what processes and systems must look like in a fully AI driven automated world, and then bring that vision to reality working across cross functional teams to offer a delightful customer experience, improving compliance posture and delivering outsized shareholder value.

What you’ll be doing (ie. job duties):

Design and implement Agentic AI systems that power Coinbase’s customer support experience and compliance processes
Design a platform (primitives, orchestration platform, tools, etc.) that would allow other domains to quickly leverage Agentic AI to automate their processes
Interact with stakeholders in many different organizations that build Coinbase products or are responsible for financial operations
Participate in shaping of the strategy and execution path of Coinbase Platform
Manage individual projects priorities, deadlines and deliverables with your technical expertise
Mentor and train other team members on design techniques and coding standards
Write high quality, well tested code to meet the needs of your customers

What we look for in you (ie. job requirements):

12 + years of experience in backend software engineering using Golang or similar languages
Experience getting LLM based application to production
Proven track record of delivering impactful solutions that power significant customer flows and processes
You’ve experience in architecting and developing solutions to ambiguous problems with significant impact
Strong technical knowledge of building distributed systems that process massive scale
Solid communication skills and ability to communicate to stakeholders with various technical and non-technical backgrounds
Relentless drive to set and perseverance to achieve ambitious goals
Passion for building an open financial system that brings the world together
Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human-in-the-loop practices to deliver business-ready outputs and drive measurable improvements in efficiency, cost, and quality."

Nice to haves:

Experience with LLM and Agentic AI. Measuring and improving LLMs’ grounding to a given corpus and experience reducing hallucinations is a big plus.
Experience in the customer support, compliance or financial crimes domains
Experience having made build/buy decisions

Job #: P72990

Pay Transparency Notice: Depending on your work location, the target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, vision and 401(k)).

Annual base salary range (excluding equity and bonus):

$253,895—$298,700 USD