Senior Solutions Engineer

Recorded Future is seeking a skilled and motivated Sr. Solutions Engineer (Managed Services) to join our dynamic team. As a Sr. Solutions Engineer on the Managed Services team, you will serve in two primary capacities: First, you will operate as a Tier 3 Analyst supporting our Managed Monitoring Solutions, handling the most complex escalations, leading deep-dive investigations, and serving as the senior technical authority for our Analysts. Second, you will design and build automations that streamline how the team delivers outcomes – from alert triage and metrics reporting to customer onboarding and ongoing support. You will also partner closely with Sales and Technical Account Management teams to provide presales support on Managed Services opportunities, lending senior technical credibility in customer conversations and helping shape how prospective customers adopt the solution.

What You’ll Do

• Acting as the senior analyst for escalated investigations spanning supported DRP use cases
• Designing, building, and maintaining automations that reduce manual analyst effort across the DRP alert lifecycle
• Partnering with Analysts, Program Managers, and Solutions Leaders to identify the highest-leverage opportunities for automation and tooling improvements
• Translating recurring analyst workflows into reusable playbooks, enrichments, and integrations that scale with our customer base
• Supporting Sales and Solutions Consulting on active Managed Services opportunities through scoping conversations, technical deep-dives, and demonstrations of service value

What You’ll Bring

• 8-plus years of relevant work experience in Cyber Threat Intelligence, Digital Risk Protection, Security Operations, or Incident Response
• 5-plus years of hands-on analyst experience covering DRP-adjacent use cases such as phishing and credential harvesting, brand and executive impersonation, dark web monitoring, leaked credential and document exposure, or social media threat monitoring
• 2-plus years of experience building automations or tooling in a security context, including data analysis, scripting, or application development
• Proficiency in Python, JSON, and experience working with REST APIs
• Working knowledge of SOAR platforms and adjacent security tooling (TIPs, Incident Management, EDR, Email Security, Malware Sandboxing); experience with one or more of Palo Alto XSOAR, Splunk Phantom, Swimlane, Rapid7, or ServiceNow SecOps is a plus
• Strong understanding of open-source intelligence tradecraft and security and network fundamentals such as DNS, email infrastructure, web infrastructure, and HTTP
• Demonstrated ability to translate analyst pain points into durable engineering solutions
• Customer-facing experience in a presales, solutions consulting, or technical advisory capacity, with the ability to represent a service credibly to security leaders and prospective buyers
• Strong communication and presentation skills, including the ability to brief technical stakeholders and customer leadership
• Ability to work independently and proactively manage assigned engagements from start to completion
• Strong problem solving and troubleshooting skills, and the judgment to select methods, techniques, and evaluation criteria for obtaining results
• The hunger and drive to succeed in a fast-paced, high-growth environment

Required travel for this position is up to 10%

#LI-Remote

The base salary range for this full-time position is $108,000-$162,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.