Senior Software Engineer, AI Platform - Türkiye at JumpCloud

About the role

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the Role

JumpCloud is seeking a Senior Software Engineer to join our newly formed AI Platform team. As a founding member, you’ll have a huge say in our technical direction and a chance to mentor others as we grow.

You will bridge the gap between cutting-edge LLM research and production-grade engineering. Your mission is to design and build the end-to-end architecture for JumpCloud’s AI platform—spanning model orchestration, tool integration, and real-time decision systems..This is a unique opportunity for an experienced and ambitious engineer to move beyond simple integration and build a scalable platform that empowers our entire engineering organization to ship agentic AI solutions solving real-world security and IT problems.

In this role, you will:

Lead the Vision: Drive the strategy, planning, and roadmap for our AI platform, identifying key opportunities to integrate AI into every stage of the product development lifecycle.

Architect and Build: Design, develop, and maintain a robust and scalable AI platform. This includes creating and managing intelligent agents to automate tasks in areas such as requirements gathering, story creation, development, testing, CI/CD, and observability.

End-to-End Ownership: Take full ownership of AI initiatives, from initial ideation and proof-of-concept to deployment, monitoring, and ongoing support.

Mentor and Collaborate: Serve as a technical leader and mentor to other engineers, evangelizing AI best practices and collaborating with product managers, designers, and other engineering teams.

Drive Operational Excellence: Ensure the AI platform is reliable, observable, and secure. Develop and maintain robust CI/CD pipelines, monitoring systems, and incident response protocols.

Customer-Centric Mindset: Work closely with customer support and product teams to address customer escalations and use feedback to improve AI-driven solutions.

You have:

6-8+ years of experience in software engineering, with a significant focus on building and scaling platforms.

Deep Expertise in AI: Proven experience in designing, building, and deploying machine learning models and AI-driven systems in a production environment.

Platform Engineering: Strong background in platform engineering, including building reusable services, APIs, and infrastructure to support multiple teams.

Full-Stack Proficiency: Experience across the entire software development lifecycle, from requirements gathering and design to development, testing, and deployment.

Agent-Based Systems: Hands-on experience creating and managing intelligent agents or similar automated systems to perform specific tasks.

Cloud and DevOps: Extensive experience with cloud platforms (e.g., AWS, GCP, Azure) and modern DevOps practices, including CI/CD, Infrastructure as Code (IaC), and observability tools.

Strong Communication: Excellent communication and collaboration skills, with the ability to influence technical and business strategy.

Problem-Solving: A pragmatic and innovative problem-solver who can navigate ambiguity and deliver high-quality solutions.

About the role