Senior EHR Integration Analyst

Summary 

The Senior EHR Integration Analyst serves as a senior technical resource responsible for supporting, implementing, and optimizing interoperability solutions across GeneDx's EHR integration portfolio. This role leads complex Point-to-Point, vendor, and Epic Aura integration initiatives while partnering with customers, vendors, Product, Engineering, Clinical Operations, and Implementation teams to deliver scalable, reliable integration solutions. 

The Senior EHR Integration Analyst provides advanced technical leadership through complex troubleshooting, solution design, documentation standards, testing methodologies, and mentorship while driving continuous improvement across support, implementation, and interoperability processes. 

Job Responsibilities

• Serve as a primary support resource for EHR interoperability solutions and integration workflows. 

• Monitor, triage, investigate, and coordinate resolution of customer-reported issues and integration alerts.  

• Utilize Salesforce, ServiceNow, Jira, and other support tools to document, track, and manage support requests and enhancement opportunities.  

• Lead complex troubleshooting efforts and root cause analysis across Product, Engineering, Operations, vendors, and customer technical teams. 

• Participate in shared support rotations across the EHR Integration & Optimization team.  

• Lead and coordinate complex integration lifecycle activities across GeneDx's interoperability portfolio, including discovery, workflow analysis, requirements gathering, testing, implementation readiness, go-live support, and ongoing operational support. 

• Lead or support onboarding and implementation activities for EHR, interoperability, and vendor integration solutions. 

• Lead workflow discovery, technical requirements gathering, integration planning, and stakeholder discussions to deliver scalable interoperability solutions. 

• Develop, maintain, and execute documented testing scenarios, test scripts, and validation procedures for supported integrations.  

• Coordinate testing activities and support release validation, regression testing, and implementation readiness efforts.  

• Develop, maintain, and promote standards for integration documentation, workflow diagrams, testing artifacts, support runbooks, troubleshooting guides, and implementation records. 

• Document interface mappings, workflow decisions, message translations, dependencies, and operational considerations.  

• Work closely with Engineering, consultants, and interoperability platform resources supporting Redox, Corepoint, HL7 interfaces, APIs, and related technologies.  

• Serve as a technical subject matter expert for supported interoperability platforms, vendor capabilities, and integration workflows. 

• Demonstrate ownership by proactively coordinating stakeholders, driving discussions, documenting decisions, tracking action items, and ensuring issues progress to resolution.  

• Contribute to the continuous improvement of support, testing, documentation, and implementation processes across the interoperability portfolio 

Education, Experience, and Skills

• 5+ years of experience supporting healthcare interoperability, EHR integrations, middleware technologies, or related healthcare applications. 

• Experience working directly with customers, vendors, and cross-functional stakeholders. 

• Strong analytical, troubleshooting, communication, and problem-solving skills. 

• Strong organizational, documentation, and follow-up skills. 

• Experience utilizing ticketing, project management, and support management systems. 

• Ability to manage multiple priorities and collaborate effectively across technical and non-technical teams. 

• Strong customer service mindset with a focus on issue ownership and resolution.