The business analyst works with customers and/or systems integrator on software solution implementation projects. Our Business Analysts will lead customer-facing sessions for requirements gathering via user stories, process mapping, process improvements, functional design of enhancements via use cases, and they assist in application configuration and testing activities. Our Business Analysts may also conduct training sessions and perform application demonstrations.
Responsibilities:
- Proven ability to build relationships with customers/systems integrators on complex implementation projects.
- Prior consulting experience with business process mapping and solution definitions for system implementations. Prior experience with ERP and CRM systems.
- Conduct business requirements workshops, perform fit/gap analysis and work with solution architect to estimate effort. Convert requirements into a design for system processes and necessary configurations. Work closely with Solution Architect and other team members on design, data gathering and testing activities
- Document requirements in the Model N format to be understood by the customer and Model N team members
- Identify process improvements and guide customer through functional and business changes
- Assist with data mapping and basic application configuration
- Define system property and resource changes based on customer specifications
- Create, plan, and execute unit tests with assistance from other team members
- Train customer users as required on the system
- Plan, facilitate, and assist customer with user acceptance testing
- Provide input to improve the process of delivering solutions to customers
- Share suggestions and knowledge with team members to optimize implementation methodology
- Maintain accurate and timely written and oral communication with customer and project team
- Deliver quality project tasks and deliverables on time and within budget
Qualifications
- Minimum of 5+ years of experience on software implementation projects
- Background of consulting skills in business or software environments
- Clear and concise written and verbal communication skills
- Strong experience taken business/client’s point of view and ensuring implementations meet the business/client expectations
- Strong presentation skills
- Industry expertise demonstrated in at least one of the following areas: Semiconductor industry; a related high-tech industry with proven experience with successful implementations of an ERP system on SAP or Oracle, or of a CRM implementation with SFDC; experience with managing transactions and deals within one of Model N’s focus industries
- Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context.
- Display ability to take initiative, think critically, analyze issues, manage ambiguity, and retain curiosity
- Strong skills in organizing, collaborating, and relationship building
- In-depth familiarity with MS Word, Excel, Visio, PowerPoint
- Salesforce Certifications strongly preferred
- Must be able to travel as required (up to 50%)