The Role:
As a Seasonal Designer, you will provide outstanding service to our customers through design insight and creative talent to fulfill orders, and support Customer Service and our cross-functional partners with your design expertise. As the Minted Design Studio operates seven days a week, availability to work one weekend day is required to provide consistent, high-touch support to our customers.
You will:
Incorporate customer requests, text, and photos into designs
Create polished and professional print-ready proofs with typographic legibility and consistency
Proofread the customer-entered text
Ensure the photo quality of customer-supplied photos
Recolor and edit images based on customer requests
Review the work of fellow designers to ensure the quality of design and accuracy of edits before sending a digital proof to the customer
Collaborate with customers through written communication to modify and finalize designs
Assist with design-related questions from internal teams
Resolve escalated customer orders with design-related issues
Work directly with customers via email or screen-share as needed
Uphold service-level standards by meeting quality, productivity, and response-time expectations
You are:
Highly self-motivated, well organized, and attentive to detail
Passionate about providing world-class direct customer support
An excellent team player with the ability to work independently
Able to multitask, prioritize, and track multiple responsibilities, and thrive under pressure
You have:
At least 3+ years of experience with Adobe Creative Suite
Freelance design work and client interaction experience
Fine art skills (watercolor painting, illustration, calligraphy, hand-lettering)
Service and customer expectation management skills
Experience executing the principles of typography and print design
Proficient knowledge of wedding etiquette
Excellent interpersonal skills
Clear, concise, and professional verbal and written communication
A Bachelor's degree