The Scheduling Outreach Specialist works in a fast-paced call center environment, making outbound calls to schedule patient appointments on behalf of healthcare practices. Using tools like the Five9 dialer, the specialist helps support care coordination by booking visits, overcoming barriers, and routing patients when needed. Performance is measured through key call center metrics, including contact rate, conversion, and adherence

Primary Duties

Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits, follow-ups, and other care needs.
Follow standardized scripts and workflows to guide patient conversations and ensure consistency in messaging.
Schedule appointments directly in the appropriate system or coordinate with the practice to complete bookings.
Handle inbound return calls and voicemails, assisting patients with scheduling or routing them to appropriate teams.
Document all call activity and outcomes in real time using Five9 and internal tracking tools.
Verify and update patient contact information during calls to maintain data accuracy.
Transfer or escalate calls requiring clinical input or coordination beyond the scope of the role.
Educate patients on available services and appointment types, answering basic questions to support engagement
Other duties as assigned

Minimum Qualifications

High School Diploma or equivalent

2+ years of call center experience, with at least 1 year in an outbound or patient outreach role

Regular and predictable attendance

Experience using Five9 or similar outbound dialer platforms

Familiarity with EHR systems and ability to accurately document patient interactions

Proficient in Microsoft Office and Google Workspace tools

Strong verbal communication, active listening, and interpersonal skills

Ability to meet call center performance metrics in a fast-paced environment

Highly organized and self-motivated with strong attention to detail

Reliable high-speed internet connection for remote work

Preferred Qualifications

Bilingual

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Primary Duties

Place outbound calls using the Five9 dialer to schedule patient appointments for wellness visits, follow-ups, and other care needs.
Follow standardized scripts and workflows to guide patient conversations and ensure consistency in messaging.
Schedule appointments directly in the appropriate system or coordinate with the practice to complete bookings.
Handle inbound return calls and voicemails, assisting patients with scheduling or routing them to appropriate teams.
Document all call activity and outcomes in real time using Five9 and internal tracking tools.
Verify and update patient contact information during calls to maintain data accuracy.
Transfer or escalate calls requiring clinical input or coordination beyond the scope of the role.
Educate patients on available services and appointment types, answering basic questions to support engagement
Other duties as assigned

Minimum Qualifications

High School Diploma or equivalent

2+ years of call center experience, with at least 1 year in an outbound or patient outreach role

Regular and predictable attendance

Experience using Five9 or similar outbound dialer platforms

Familiarity with EHR systems and ability to accurately document patient interactions

Proficient in Microsoft Office and Google Workspace tools

Strong verbal communication, active listening, and interpersonal skills

Ability to meet call center performance metrics in a fast-paced environment

Highly organized and self-motivated with strong attention to detail

Reliable high-speed internet connection for remote work

Preferred Qualifications

Bilingual

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Scheduling Outreach Specialist

Summary

Primary Duties

Minimum Qualifications

Preferred Qualifications

Physical Requirements

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Scheduling Outreach Specialist

Summary

Primary Duties

Minimum Qualifications

Preferred Qualifications

Physical Requirements

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