About the Role

Abnormal AI's Sales Operations team is the connective tissue between our go-to-market motion and the data, systems, and processes that power it. As an Analyst on the International SOPS team, you'll be the first point of contact for our revenue-facing employees across EMEA and APJ—onboarding new hires into our tech stack and operating cadences, owning key reporting initiatives, and spotting the manual, repeatable work worth automating. This is a high-visibility, high-impact role for someone energized by variety, who loves solving problems end-to-end, and who wants to build a career in revenue operations at a category-leading cybersecurity company.

Key Responsibilities

New Hire Onboarding

Serve as the SOPS point of contact for all incoming new hires during their first 30 days. Proactively driving formalized sessions on their onboarding journey
Conduct AE walkthroughs of their territory, operating cadences, addressing questions on systems/tools, and going into depth on what it takes to be a successful AE at Abnormal AE
Assign territory and accounts to new hires - validation of accounts in territory, confirming holdovers, and executing account moves in partnership with with Regional Directors
Evolve the reporting framework to properly assess overall AE performance for r
Partner with the enablement team and Sales Leaders to create action plans and surface findings of any AE performance gaps
Maintain and continuously improve the SOPS onboarding checklist and documents. Ensuring resources for AEs remain up to date and are effective resources to answer common questions

Reporting

Own the creation, distribution, and analysis of key Field Operations initiatives such as:

New hire ramp & tenured AE reporting: activity metrics, tool adoption, quota attainment progression. Uncovering what’s working and what the risks are.
SPIFF tracking and payout eligibility reports (weekly / end-of-quarter)
Keep the business running operationally by being responsible for data hygiene scorecards: missing next steps, stale close dates, incomplete fields
Support ad-hoc reporting requests

Territory Operations

Validate territory assignments following re-carves or headcount changes
Support quarterly and annual planning cycles with data pulls and cleanup sprints
Lead Monthly hygiene clean up activities in SFDC
Execute ongoing Salesforce hygiene projects: account merges, ownership transfers, field standardization

SOPS Help Queue Automation

Lead the shift from manual ticket logging to automated resolution for common issues—driving smoother field execution and cleaner processes
Identify recurring SFDC errors (Opportunities, Accounts, CPQ) and route patterns to Sales Systems/IT for automated fixes, not one-off tickets
Partner with IT and Sales Systems to build and ship automation for repeat manual processes and systems errors
Own triage and response for inbound AE requests, using volume patterns to prioritize what gets automated next

EMEA POV Approval Board Operations

The POV (Proof of Value) Approval Board is our weekly EMEA forum where proposed customer proof-of-value trials are reviewed and approved before they begin — making sure each has clear success criteria, the right resourcing, and a strong likelihood of converting.

Own the weekly EMEA POV Approval Board logistics: rep confirmation outreach, attendee list and email prep, and live tracker maintenance
Handle the recurring weekly messaging to reps and attendees on a set cadence
After each session, capture notes and outcomes and prepare first-pass status updates (progressed / at risk / slipped) for leadership review
Maintain the POV Board dataset and surface trends — approval rate, POV volume by theater and pod — within the recurring reporting
Continuously evolve how the Board runs — improving the way we track POVs today, the live tooling, and the rep/attendee communications — moving from the current manual cadence toward a lighter, more automated and self-serve model

Note: the program design and the live call remain owned by the Director of International Field Operations; this role runs the operations around it

International Operations

Apply the correct operating model per theater — and reflect these differences in territory logic, holdover policy, and reporting
Support the standup of new regions and subregions (territory creation, coverage design, and new-geo onboarding) as the international business expands
Act as the international ops point of contact across EMEA and APJ time zones, so field teams are not blocked waiting on US hours
Adapt global Sales Ops processes and onboarding for international reality, and feed international edge cases back to the global SOPS team and automation roadmap
Own resolution of ad hoc and non-standard operational requests that fall outside existing playbooks — driven by new products, processes, and regions — and codify the recurring ones into repeatable process

What We’re Looking For

Required

3-5 years of experience in sales operations, revenue operations, business operations, or a related field
Hands-on Salesforce experience
Strong attention to detail and a process-first mindset — you catch the thing everyone else misses
Clear, professional written communication; comfortable in a Slack-heavy async environment
Ability to manage multiple requests simultaneously and prioritize under pressure
Proficiency in Excel / Google Sheets for data validation and light analysis

Nice to Have

Familiarity with SFDC, Outreach, Gong, Highspot, or comparable GTM tools
Experience with Sigma, Gong, or other BI/reporting platforms
Prior experience in a help-queue or ticketing environment (Zendesk, Jira, Slack-based triage)
Exposure to territory management, quota setting, or SPIFF program administration
Background in B2B SaaS or cybersecurity

#LI-AA1

AI and our hiring process
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.