Regional Practice Manager

Form Health is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions. Obesity affects more than 40% of U.S. adults, and as GLP-1 medications reshape the field, Obesity and Cardiometabolic Medicine is in a period of rapid growth and opportunity. Form Health is at the forefront of that shift, building a clinical model that combines rigorous, personalized medical care with the technology to make it accessible at scale.

Every Form Health patient works closely with a dedicated multidisciplinary Care Team, including board-certified physicians (many ABOM-certified, and endocrinologists), advanced practice providers, and Registered Dietitians who together deliver comprehensive, one-on-one treatment that includes nutrition, behavioral health, physical activity, and FDA-approved medication, if appropriate.

Through our mobile app, patients engage in regular video visits along with text messaging, photo journaling, and personalized educational content. We hold ourselves to the highest standards of clinical care and to treating every individual with empathy and respect.

Founded in 2019, Form Health is a venture-backed, mission-driven company partnering with leading employers and health plans to expand access to high-quality, guideline-based obesity and cardiometabolic care nationwide. We're deeply invested in our core value of putting patients first, and equally committed to building a culture where every employee is valued and we learn and grow together.

About the Role:

The Regional Practice Manager, Patient Care Coordination (RPM) owns the day-to-day performance of the Patient Care Coordination (PCC) team within their assigned region. Working through a direct-report Lead, the RPM ensures the team consistently meets key performance indicators, delivers high-quality patient support, and runs efficient, reliable workflows. The RPM also partners closely with providers on key clinical-adjacent functions — intake, scheduling, documentation readiness, and follow-up — so that every patient and provider is set up for a successful visit. This is a hands-on operational leadership role that blends people management, quality oversight, and process improvement, with a strong focus on the patient experience and provider support.

This is a remote position that can be located anywhere in the USA.

What you will do:

Team Leadership & Performance

• Oversee the daily operations of the PCC team through direct management of the PCC Lead, ensuring clear priorities, workload balance, and accountability.
• Own regional KPIs for the PCC function (e.g., response times, scheduling turnaround, coordination accuracy, patient satisfaction) and drive corrective action when targets are missed.
• Coach, develop, and support the Lead in managing coordinator performance, including 1:1s, feedback, and performance improvement plans.
• Monitor staffing needs, capacity, and coverage across the region to ensure consistent service levels.
• Serve as an escalation point for complex or sensitive patient issues, ensuring timely and empathetic resolution.
• Champion a patient-first culture, ensuring every interaction reflects Form Health's standards of care.

Workflow & Process Improvement

• Continuously evaluate PCC workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Design, test, and roll out process changes and standard operating procedures in partnership with Clinical, Product and Technology partners.
• Document and maintain up-to-date workflow guides, job aids, and training materials for the PCC team.
• Use data and reporting tools to track performance trends and inform operational decisions.

Provider & Clinical Support

• Partner with providers to support key clinical-adjacent functions, including patient intake, pre-visit preparation, scheduling, and post-visit follow-up, to set both patients and providers up for successful visits.
• Act as a liaison between providers and the PCC team, ensuring provider needs and feedback are understood and addressed.
• Identify and resolve recurring friction points between clinical and coordination workflows.

About You:

• At least 3-5 years of experience in virtual healthcare operations, patient care coordination, practice management, or a related clinical support function, including experience managing or leading a team.
• Bachelor's Degree in Healthcare Administration or related field preferred; active MA Certification a plus. 
• Demonstrated success managing to KPIs and driving measurable improvements in team performance or quality.
• Strong understanding of clinical workflows, patient intake/scheduling processes, and the patient support lifecycle.
• Excellent people leadership skills, with experience coaching and developing supervisors or leads.
• Exceptional communication skills, with the ability to work cross-functionally with clinical providers, product and technology partners. 
• Comfortable working with data and reporting tools to monitor performance and identify trends.

More about Form Health’s benefits:

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision) 
• 401k program
• Flexible work schedules and paid time off
• Paid parental leave

Form Health’s commitment to building a diverse, equitable, and inclusive work environment:

Form Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.