We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.
Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, IA, IL, KS, MO, MT, NV, OR, TX, UT, WA. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA for employees who prefer to work regularly or occasionally from an office.
Join our Product Implementation Team, where we partner with hospitals to drive meaningful operational improvements throughout the perioperative and surgical journey. We focus on optimizing operating rooms (OR) access, utilization, and scheduling and staffing workflows to improve efficiency and improve patient access to care and readiness prior to surgery. In this role, you will work closely with hospital clients, clinical teams, and internal stakeholders to ensure smooth onboarding, configuration, and adoption of our iQueue for Operating Rooms product. If you’re excited about improving perioperative operations and making a measurable impact, we’d love to have you on board!
WHAT YOU'LL DO
Lead customer implementations of iQueue for Operating Rooms from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout
Partner with cross-functional Customer Success team members to ensure that the product and workflows are designed and configured accurately and optimally
Conduct discovery and design sessions with clinical and operational stakeholders to understand workflows and align the solution to operational goals
Partner with perioperative leadership to translate clinical needs into optimized workflows, driving decisions and stakeholder alignment at every stage of the implementation
Engage and influence executive stakeholders to align on operational goals, drive adoption, and ensure accountability for achieving measurable outcomes
Communicate technical requirements and ensure that customer IT and operational teams clearly understand data, integration, and setup needs
Configure the product to reflect customer workflows, including block build, scheduling configurations, access management, and OR utilization optimization
Design and execute validation and user acceptance testing to ensure system functionality, data accuracy, and workflow alignment prior to go-live
Navigate complex data sets to troubleshoot issues, validate inputs, and support implementation decisions
Lead change management efforts to drive adoption and ensure the product becomes the source of truth for OR analytics and other workflows (scheduling, staffing, etc.)
Monitor implementation progress, proactively identify risks, and ensure readiness for successful go-live
Travel up to 20–50% to customer sites
WHAT YOU'LL BRING
Bachelor's degree or equivalent years of related experience
3+ years of professional experience in a client- or customer-facing role within healthcare (e.g., consulting, implementation, hospital operations)
Strong analytical and data-driven problem-solving skills; experience working with complex datasets
Experience working with healthcare IT systems and data (EHR familiarity preferred)
Experience working with executive-level stakeholders and driving alignment in complex environments
Experience working with cross-functional teams (product, engineering, clinical)
A maniacal obsession with customer success—you take ownership and move quickly to solve problems
Excellent communication, facilitation, and stakeholder management skills
Strong project management skills, including managing multiple workstreams and coordinating cross-functional teams with high attention to detail and organization
Strong familiarity with project management tools and best practices
BONUS POINT IF YOU HAVE
Experience working in perioperative or surgical environments
Experience implementing enterprise software solutions
Experience and passion for process improvement and Lean or Six Sigma training
A graduate degree from one of the following programs: MS, MHA, MBA
WHAT YOU'LL GET
Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
Competitive compensation package that includes base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs