At Bluesight, our mission is to create groundbreaking medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high-growth healthcare information technology company with over 3,000 customers using our proven solutions, from procurement to compliance. We automate workflows to save time and boost efficiency. Our user-friendly interfaces and guided workflows reduce tedious manual tasks.
We are seeking part-time Outbound Technical Support Representative for a remote work-from-home role. Interested candidates must live in the United States and be eligible to work for any employer without work visa sponsorship. Work duties will include various projects supporting our Hospital customers. No benefits are offered with this position.
All necessary equipment and training on the software and tools will be provided.
You must be available to work part-time hours during standard EST business hours, with flexibility on the specific hours and days worked.
Representative Job Duties:
Ensure all customer issues are diagnosed and addressed promptly
Interface with customers and vendors to troubleshoot and mitigate data delivery issues
Document troubleshooting steps taken and escalate customer issues when appropriate.
Other technical support tasks as needed
Required Skills and Capabilities:
You are tech-savvy and comfortable leveraging technical tools
Strong and reliable internet access from your home
Familiarity executing Python scripts
Knowledge of MongoDB and the ability to execute find commands
Strong communication skills
Ability to demonstrate meeting etiquette and active listening
Customer service orientation
Interest and ability to learn our Patient Privacy and Diversion SaaS tools
Availability to work part-time hours during EST business hours