Bhg Inc is hiring a Operations Analyst to join their Data & Analytics team. Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity.
About the Role
We’re looking for an Analyst II who can turn complex data into clear insights, build high‑impact reporting tools, and collaborate across teams to improve how the business operates. This role is ideal for someone who’s already strong in analytics and ready to take on broader influence—owning projects, shaping processes, and supporting junior team members.
Advanced Data Analysis
Conduct deep‑dive quantitative analyses to uncover trends, diagnose issues, and support strategic decisions.
Use statistical techniques and data modeling to transform raw data into meaningful insights.
Ensure data accuracy and analytical rigor across all deliverables.
Reporting & Dashboarding
Build and maintain dashboards, automated reports, and performance metrics using modern BI tools.
Translate business needs into scalable reporting solutions that improve visibility and decision‑making.
Continuously refine reporting assets for clarity, usability, and impact.
Cross‑Functional Collaboration
Partner with teams across operations, product, finance, and leadership to understand goals and deliver data‑driven recommendations.
Present findings in a clear, compelling way to both technical and non‑technical audiences.
Support cross‑team initiatives by aligning stakeholders around shared metrics and insights.
Problem Solving & Process Improvement
Identify inefficiencies in workflows, reporting processes, and data pipelines.
Lead root‑cause analyses and propose improvements that enhance operational performance.
Contribute to best practices for data quality, reporting standards, and analytical processes.
Mentorship & Guidance
Provide informal coaching to junior analysts, helping them build technical and analytical skills.
Share tools, documentation, and best practices to elevate the team’s capabilities.
Support onboarding and knowledge‑sharing efforts.