MSL Support and Clinician Engagement (West)

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. 

Summary  

The MSL Support & Clinician Engagement role is designed to expand the effectiveness and reach of the Medical Science Liaison (MSL) team. This role provides frontline clinical workflow and medical affairs support to external clinicians while supporting intake and triage of clinical inquiries and routing complex or high‑value scientific engagements to Medical Science Liaisons (MSLs).  

This position plays a critical role in proactive follow‑up on early test orders, management and triage of inbound medical inquiries, and coordination of connections between clinicians and aligned MSLs. By absorbing routine and repeatable work, this role enables MSLs to operate at the top of their scope and remain focused on high impact scientific exchange, strategy, and thought leadership.  

Job Responsibilities 

Clinician Support & Onboarding 

• Serves as a point of contact for inbound clinician communications directed to the MSL team as needed. 
• Delivers proactive onboarding support for new ordering clinicians.  
• Tracks early ordering behavior and identify opportunities for education, clarification, or escalation.  
• Responds to routine, noninterpretive questions related to test utilization, ordering workflows, and report navigation using approved resources; escalating nuanced or complex scientific discussions to the aligned MSL.  

MSL Enablement & Scientific Triage 

• Triages requests for test result discussions and scientific consults to the appropriate MSL.  
• Prepares concise background summaries or context to support efficient hand-off of communication to the other MSLs as needed. 
• Supports follow up clinician interaction after MSL engagements as appropriate.  
• Occasional travel to conferences, as needed. 

Operational & Communication Support  

• Manages and organizes shared MSL inboxes, ensuring timely, professional, and accurate responses.  
• Documents clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools.  
• Collaborates closely with MSLs, Medical Affairs leadership, and cross-functional partners to ensure consistent, high-quality external engagement. 
• Contributes to the continuous improvement of MSL workflows, templates, and clinician support materials. 

People Manager 

• No 

Education, Experience, and Skills 

Required 

• Bachelor’s degree in genetics, biology, healthcare, life sciences, or related fields.  
• Strong written and verbal communication skills with the ability to communicate clearly and professionally with clinicians.  
• High level of organization, attention to detail, and comfort managing multiple concurrent requests.  
• Ability to work independently in a remote environment while collaborating closely with a national team. 
• Proficiency in Microsoft Office 365 and comfort level with learning new systems and tools.  
• Willing to travel 25% as needed. 

Preferred  

• Background or experience in genetic counseling assistance, clinical genetics, laboratory medicine, or medical affairs.  
• Familiarity with genetic testing concepts, rare disease workflows, or pediatric care.  
  
• Demonstrated interest in a career path toward Medical Science Liaison or other Medical Affairs roles. 

Certificates, Licenses, Registrations 

• None 

Physical Demands 

• Sedentary role requiring prolonged computer use, virtual meetings, and electronic communication. 

Work Environment  

• Work is primarily performed in a remote office setting. 

Acknowledgements 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.     

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