Middle Account Manager for Payments Team

Why this role exists:

This role exists to transform newly signed and existing clients into high-performing, long-term partners. You’ll help us bridge the gap between technical capability and business success by owning the client relationship from a payments and operational perspective, ensuring every GR8_TECH integration delivers maximum ROI.

What you’ll drive:

Client Success & ROI Optimization

• Develop existing and new accounts into mutually beneficial partnerships by aligning GR8_TECH products with their specific business goals.
• Analyze performance data and statistics to provide actionable insights that optimize client ROI.
• Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.

Onboarding & Technical Alignment

• Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem.
• Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally.
• Manage all commercial and operational issues promptly to prevent friction in service delivery.

Product Advocacy & Feedback Loop

• Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap.
• Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement.
• Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.

What makes you a GR8 fit:

Must-have

• 2 years+ Experience in the iGaming industry within a customer-facing or account management role.
• Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations).
• B2 English level with the ability to explain technical concepts to non-technical stakeholders.
• A "mid-level" autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers.
• A natural ability to prioritize competing tasks and apply critical thinking to operational "firefights."
• Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar).

Nice-to-have

• Basic technical understanding of web services and the software development life cycle (SDLC).
• Experience with Figma or Miro for collaborative planning and workflow visualization.
• Prior experience specifically within iGaming payments or fintech.