Medical Services Manager

Position Summary

As a Blackbird Medical Services Manager, you will provide leadership for a  team while also delivering excellent clinical care to your own caseload of patients. You'll oversee day-to-day clinical operations, supervise therapists to ensure quality standards are met, and support staff development through training and ongoing education. You'll support clinicians in achieving productivity goals, facilitate PTO coordination, resolve patient and family questions, collaborate with HR on staff development, and work with leadership on building exceptional teams while cultivating strong relationships with local pediatric practices for referrals.

What makes you, you

• Mission-Driven: You are passionate about transforming behavioral health for youth and committed to delivering high-quality, compassionate therapeutic care to children, adolescents, and families.
• Strong Leader: You can inspire teams, build physician partnerships, and cultivate a supportive work culture that prioritizes clinical excellence.
• Clinically Excellent: You have experience providing direct psychotherapy services to children and/or adolescents and strive for the highest clinical and technical quality in everything you do.
• Relationship-Focused: You excel at building meaningful connections with patients, families, and team members, taking the time to understand needs and create trusting relationships that support engagement in treatment.
• Developmentally & Neurodiverse-Informed: You are skilled in delivering effective psychotherapy across developmental stages and neurodiverse populations, tailoring your approach to meet each patient where they are.
• Collaborative Team Player: You thrive in team-based environments and love working alongside other healthcare professionals to deliver integrated, comprehensive care in a cooperative environment.
• Growth-Oriented: You are open to professional and clinical feedback and eager to learn and grow in a supportive clinical community where best practices and professional development are prioritized.
• Culturally Competent: You communicate with clarity and transparency, bringing cultural awareness to all clinical and leadership interactions.
• Analytical Problem-Solver: You are committed to data-driven decision-making, showing initiative, demonstrating good judgment, and bringing resourcefulness to your clinical and leadership work.
• Flexible: You have occasional scheduled availability for evenings and weekends to support both clinical and operational needs.

How you'll make an impact

• Oversee Clinical Operations: Ensure quality standards are met across the team, monitoring performance, productivity, and patient outcomes.
• Supervise and Mentor Medical Services Clinicians: Build productive, high-quality caseloads while supporting professional development and providing ongoing clinical guidance.
• Provide Training: Onboard new team members on clinical model, evidence-based practices, and documentation standards.  
• Deliver High-Quality Medical Services: Provide evidence-based medical management of patients  with 18 clinical direct care hours per week. Conduct new patient evaluations, diagnostic reviews, and follow up visits and serve as an example for the team.  
• Drive Patient Progress: Monitor patient progress against care goals, adjusting treatment plans as necessary to ensure positive outcomes. Address patient concerns through direct outreach and clinician coaching. Retention of patients in care by addressing individual and system related challenges. 
• Collaborate for Integrated Care: Work closely with other specialty providers (Therapists, OT, SLP) to establish Integrated Treatment Plans that address the whole child. Involve and advise family members or outside specialists when appropriate.  Coach providers in treatment planning work.  
• Maintain Clinical Excellence: Maintain thorough records of patient meetings and progress. Strive for the highest clinical and technical quality in all aspects of your work. Support timely documentation by modeling the example. 
• Build Strategic Relationships: Develop partnerships with pediatric practices for referral development and community engagement.  Supporting the growth of relationship with PMHNP educational programs by managing student clinical rotations in conjunction with the Medical Services Directors
• Support Team Growth: Collaborate on recruitment and retention efforts to strengthen clinical teams and foster a positive work environment.

The basics you'll need

• Current license in PA/NJ/MD/VA - minimum of 1 at the start and then cross licensure in multiple states
• Minimum 3 years' experience as a licensed CRNP, 1 year with Blackbird. 
• Ability to work in person occasionally for urgent coverage (i.e. onsite physical assessments)
• At least 3 years of experience in an administrative or leadership role in a behavioral health setting

Benefits

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Professional Liability Insurance
• Generous paid time off
• Opportunities for career growth