At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone.
About the Medical Assistant Role
The Medical Assistant plays a vital part on the clinical team in delivering high-quality, virtual-first primary care to patients across the country. This role is responsible for supporting clinicians by managing follow-ups, coordinating care, and helping patients navigate their healthcare experience through a chat-based platform. This is a full-time, remote position which requires high-speed reliable internet access. The schedule is dependent on business needs and may include any combination of days or hours to service a 24/7/365 clinic.
What You'll Do
Support clinicians with patient coordination tasks including but not limited to:
Pharmacy communication and prescription support
Referrals and prior authorizations
Scheduling and follow-up outreach
Provide empathetic, patient-centered communication internally and
externally.
Accurately and thoroughly document tasks and communications in the
electronic health record (EHR)
Identify workflow issues and escalate when needed
Participate in team huddles and quality initiatives
Ensures compliance with HIPAA and confidentiality standards
Other duties as assigned
What You'll Bring
Certified or Registered Medical Assistant (CMA, RMA, or equivalent)
At least 3 years of medical assistant experience required
At least 1 year of prior telemedicine experience required
Comfortable working independently and handling high-volume patient interactions
Proficient in navigating various telehealth platforms and EHR systems and adaptable to evolving technology, including AI-driven tools and digital platforms
Excellent written communication and interpersonal skills
Exceptional organizational skills and attention to detail, with the ability to manage time effectively in a remote work environment, with reliable high-speed internet access
Able to work weekends and assigned holidays as part of your regular schedule
Bilingual in Spanish is a plus
What We Offer
Pay Range: $18 - $21/hr (and eligible for 15% differential on weekends)
