Lead, Account Operations

WHO WE ARE

 

ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive. 

 

Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy. 

THE OPPORTUNITY

The Account Operations Lead is responsible for managing a team of support specialists and associates, and for leading project work to improve Account Operations systems and processes. This role combines people management with hands-on work recovering funds from negative balances, building operational efficiencies, and serving as an escalation point for complex issues. You will work closely with cross-functional teams across the organization to ensure projects are delivered on time and team goals are consistently met.

 

WHAT YOU WILL DO

• Manage and develop a cohort of staff within the Account Operations team, ensuring team goals are met across assigned work streams
• Lead team members through complex judgment calls and time-sensitive issues with internal and external stakeholders
• Provide direct reports with specific, actionable, and differentiated feedback through regular 1-on-1 meetings
• Develop your team through professional development recommendations and stretch projects
• Assist with hiring, training, and onboarding current and new staff when needed
• Delegate effectively and provide clear expectations for success, staying engaged in the process

• Lead the planning, execution, and monitoring of long-term projects, ensuring adherence to project timelines, objectives, and budget constraints
• Collaborate with cross-functional stakeholders to define project scope, goals, and deliverables
• Develop comprehensive project plans, including schedules, resource allocation, and risk management strategies
• Monitor project progress, identify potential risks or issues, and implement corrective actions as needed
• Prepare and deliver regular project status reports to stakeholders, providing updates on key milestones and risks
• Conduct post-project reviews and lessons learned sessions to identify areas for improvement and best practices

• Lead efforts to recover funds from campaigns and organizations that incur negative balances due to contribution refunds
• Serve as a trusted resource and escalation point for complex Account Operations issues across the organization
• Contribute to shared Account Operations team workflows, including monitoring and fielding support requests
• Act as a resource within ActBlue to resolve Account Operations requests from across departments
• Closely collaborate with other Account Operations sub-teams to ensure consistent workflows and shared understanding
• Other projects and tasks as assigned

WHAT YOU BRING

• 4+ years of experience working in a support environment and demonstrated ability to work independently with minimal manager support, OR 3+ years of experience in and demonstrated proficiency with Account Operations work
• 1-2 years of people management experience or demonstrated leadership through coaching, mentoring, or supervising interns/temporary staff
• Demonstrated ability to improve and streamline processes and manage complex projects across many stakeholders
• Experience working with support ticketing systems like HubSpot, as well as an understanding of customer service metrics
• Consistency and reliability in following through on commitments, completing projects, and achieving goals
• History of taking ownership of your work and engaging in self-reflection when you make mistakes
• Commitment to ongoing self-reflection and learning on your own biases and assumptions
• Demonstrated ability to build healthy, authentic, and trusting relationships with colleagues
• Consistent high performance in managing past assigned work

WORK & BENEFITS SNAPSHOT

This posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). Additional travel may be required for select positions. 

 

Registered States*: 

Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Washington D.C.

 

*While ActBlue is currently registered to support remote work in the states listed above, we possess the ability to register in additional states as needed. If you are located in a state not listed, we may still be able to proceed with your application, but please note that the offer process may take longer to accommodate registration requirements.

 

Work Schedule: 

This role requires availability during established, regular business hours (Mon-Fri).

 

Work Environment: 

Employees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage, and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position.

Salary Range Details: $81,350 - $99,400 - $117,400

ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity. 

 

Benefits: 

• Flexible work schedules and an unlimited time-off policy
• Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability 
• Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
• Dependent and health care flexible spending account options
• Employee Assistance Program (EAP) benefits for employees 
• Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
• A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
• Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
• Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times

 

ActBlue is unable to sponsor work visas at this time.

UNION INFORMATION

Supervisory Responsibilities: This position has direct supervisory responsibilities for 1-3 Account Operations team members. Certain employees who report to this position may be covered by a collective bargaining agreement. 

BACKGROUND CHECKS

As part of our hiring process, ActBlue will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent.

INCLUSION STATEMENT FROM ACTBLUE

ActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission.

 

If you’re passionate about our work and see yourself in this role, we encourage you to apply—even if you don’t meet every requirement.

 

We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email recruitment@actblue.com.