Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
We're looking for a Technical Account Manager who is a true Identity Security Practitioner—someone who lives and breathes identity security, not just manages accounts. This isn't just about support; it's about being the technical vanguard for our most strategic clients, guiding them through complex identity transformations, anticipating their needs, and ensuring their Saviynt platform becomes an indispensable pillar of their security posture. You'll bridge the gap between deep technical expertise and strategic client partnership, driving successful implementations and ensuring long-term value.
What You'll Be Doing: The Impact You'll Make
Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey.
Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments. This includes comprehensive RFP responses, detailed professional services estimates, project plans, Rough Order of Magnitude (ROMs), and Statements of Work (SOWs).
Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services. This involves hands-on oversight, troubleshooting, and acting as the primary escalation point for all project-related technical challenges.
Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization.
Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt to address systemic issues.
Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities by demonstrating how Saviynt can solve evolving identity security challenges and improve business outcomes.
Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients, ensuring they can independently leverage the full power of the Saviynt platform.
Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management, ensuring client feedback drives product innovation and technical excellence.
Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals, ensuring seamless operational flow.
What You Bring (Your Identity Security Arsenal)
Extensive Identity Security Experience (10–15 years): Proven history of delivering enterprise-class Identity Governance and Administration (IGA) and/or Identity and Access Management (IAM) solutions, including hands-on engineering, architecture, and complex technical problem-solving.
Proven Project Leadership (10+ years): Demonstrated success leading the scoping, planning, and delivery of large-scale, high-stakes identity security projects for enterprise clients, from initiation through post-go-live optimization.
Client-Facing Acumen: Exceptional skill in building trusted advisor relationships with senior-level clients and partners, combining technical credibility with strategic insight.
Complex Project Management Mastery: Expert ability to manage multiple concurrent, technically complex identity projects, balancing timelines, budgets, and stakeholder expectations.
Comprehensive Project Lifecycle Expertise: Deep knowledge of project planning, resource management, scope definition, schedule management, status reporting, and the production of meticulous technical documentation.
Technical Stack Proficiency: Familiarity or direct experience with:
Core Web Technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
Database Management: Oracle, Sybase, MSSQL, MySQL.
Directory Services: LDAP, Active Directory.
Enterprise HR Systems: SAP, PeopleSoft.
Programming Languages: Java, .NET, or C++.
Identity Management Provisioning Systems: (e.g., legacy Sun, Oracle, IBM, Novell, or similar modern platforms).
Security Software/IT Audit: A strong understanding of broader security principles and practices, or experience in internal IT audit.
Security Domain Knowledge
Mandatory IGA Experience: Must have substantial Identity Governance and Administration (IGA) experience.
PAM Knowledge (Desirable): Familiarity with Privileged Access Management (PAM) is a plus.
Integration Technology: Experience with integration technologies such as REST, LDAP, and database connectors.
Directory Services: Knowledge of directory services including LDAP, Active Directory, and Azure AD.
SaaS Platform Expertise: Must have experience working with SaaS security platforms.
Security Frameworks (Desirable): Understanding of security frameworks like Zero Trust, NIST, and ISO27001 is a strong advantage.
IGA Product Experience
Core IGA Platforms: Must have experience working with one or more of the following IGA products: SailPoint, Okta, Oracle OIM, or Saviynt.
Other Security Products (Nice to have): Experience with Pathlock, CyberArk, BeyondTrust, or Delinea is beneficial.
Access Management (Nice to know): Familiarity with Access Management, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) concepts.
Management & Client Engagement
Stakeholder Management: Proven experience in managing stakeholders, including leading Program Boards and interacting with senior management.
RFP & Contract Management: Experience responding to Service RFPs, scoping projects, estimating, and producing Service Contracts/SOWs.