Fulfillment Specialist

Who We're Looking For - Fulfillment Specialist

We are seeking a highly organized and proactive Order Fulfillment Specialist to join our team and take charge of maintaining relationships with our customer pipeline while driving revenue growth. The ideal candidate will possess strong communication skills, exceptional attention to detail, and a proven track record in project management and customer relationship management.

We are open to candidates who are willing to work Mountain Time Zone (MST/MDT) hours. 

The Impact You Will Make

• Conduct post-fulfillment surveys and communication to ensure customer satisfaction.
• Implement and maintain a structured communication plan, including 30-60-90 day and ongoing communication with sold customers.
• Offer products and services during monthly check-ins, responsible for generating new Monthly Recurring Revenue (MRR).
• Manage contract renewals as customer contracts expire, ensuring retention and customer satisfaction.
• Increase fulfillment rates by managing orders from inception to completion/installation.
• Efficiently enter orders into the back-office system, ensuring accuracy and timeliness.
• Set milestones and proactively reach out to suppliers for updates to ensure timely delivery and installation.
• Utilize SMS/email systems to send reminders to customers regarding milestone updates.
• Proactively resolve cancellations by addressing customer concerns and finding solutions to retain their business.
• Refer customers back to the sales team to pivot to a new solution when necessary

What You Bring 

• Strong communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Proficiency in using CRM software and project management tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Problem-solving skills and ability to think creatively to find solutions.
• Experience in sales or customer relationship management is a plus.

Perks That Set Us Apart

• 🩺 Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• 💰 Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• 🧘‍♀️ Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• 🏝️ Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
• 👶🏻 Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 9 weeks after one year of employment.
• ✈️ Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
• 🧑‍💻 Flex Schedule: This role is remote-first, with a hybrid requirement for team members located within a 50-mile radius of our Salt Lake City, Utah office. For locals, expect in-office collaboration on Tuesdays and Thursdays, with Wednesdays designated as a flex day based on team and manager needs. Remaining workdays are remote, depending on role requirements. 
• 🛟 Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).
• 🤝 Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.

At Clearlink, we go beyond the basics, ensuring your experience with us is not just professionally fulfilling but personally enriching too.

Interviewing at Clearlink

We know interviews can be stressful. Here are some stages you can expect from a typical interview with Clearlink. 

• Once your application is submitted, we will review it and be in touch
• 30-min phone call with the Recruiting Team
• 30-min - 1 hour interview with the Hiring Manager
• 30-min - 1 hour interview with a Clearlink Panel

Some interview processes can vary, depending on the role. Your recruiter will give you a role-specific interview process during your first phone call.

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