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Home/Remote Engineering Jobs/PDI Technologies/Field Service Engineer (Location - Birmingham/Coventry/Leicester)
PT

Field Service Engineer (Location - Birmingham/Coventry/Leicester)

PDI Technologies

Remote UKFull-timePosted 22 days ago
Software Development

Summary

PDI Technologies is hiring a Field Service Engineer (Location - Birmingham/Coventry/Leicester) to join their Software Development team. At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

About the role

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
 
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. 
 
Role Overview
 
We are looking for an experienced Field Service Maintenance Engineer. The HTEC Field Service team offers hardware support to their customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and office sectors. The service teams are split in to two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 8pm.  
 
The Field Service Maintenance Engineers currently work 9-hour shifts, six days on and then 3 days off, with the shift blocks rotating between an early shift (7am-4pm), and a late shift (11am-8pm). Shift patterns may change as dictated by the needs of the business.  For this role you will need to be located in the Leeds area.

Key Responsibilities

  • Attending maintenance visits as required. 
  • Responding to all calls within the required service level agreement (per call). 
  • Responsible for asset management. 
  • Providing accurate and timely call closure and stock reporting. 
  • Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team. 
  • Completing all engineering paperwork. 
  • Qualifications

  • Full UK driving license 
  • Excellent communication skills 
  • Excellent organisational skills 
  • Basic technical aptitude 
  • Ability to work under pressure 
  • Previous experience in similar role 
  • Preferred Qualifications

  • SPA Passport. 
  • Service delivery experience. 
  • Behavioural Competencies

  • Ensures Accountability
  • Communicates Effectively
  • Manages Complexity
  • Customer Focused
  • Optimises Work Processes
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