Director, Resource Management (Creative)

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

The Director, Resource Management at DEPT® plays a critical role in driving the operational health of our resourcing model across one of our biggest hyper-growth accounts in the Americas. This role is responsible for translating business targets and revenue forecasts into actionable headcount and staffing plans—ensuring the right people are staffed to the right work at the right time.

The Director serves as a key operational partner to Delivery, Craft, and Finance teams. They own regional utilization metrics for their focus area, ensure day-to-day staffing operations run efficiently, and elevate resourcing data fidelity, tooling standards, and forecast reporting.

This is a player/coach role that will start as an independent contributor.  As the team scales this role will oversee 1-2+ Resource Managers. The ideal candidate is highly analytical, detail-oriented, and thrives in environments that require collaboration, change management, and strategic problem-solving.

WHAT YOU’LL DO:

• Capacity Planning & Forecasting
• Translate revenue and delivery forecasts into headcount plans and staffing strategies
• Monitor supply and demand across teams to proactively identify overages, shortages, and burnout risks
• Partner with Talent Acquisition to advise on hiring priorities and near-/offshore planning
• Recommend freelance or cross-region support based on forecasted needs
• Utilization & Operational Reporting
• Own utilization targets and reporting for a defined region, discipline, or client segment
• Track and report RM KPIs weekly/monthly; surface patterns and anomalies to leadership
• Maintain headcount rosters, freelance usage reports, and staffing trackers
• Identify gaps or inefficiencies in tools or workflows and propose improvements
• Staffing Strategy & Conflict Resolution
• Lead casting conversations with Delivery, Creative, Media, and Experience teams
• Resolve priority or conflict escalations across projects, disciplines, and managers
• Ensure optimal coverage across live and upcoming work while protecting team health
• Promote fair, equitable staffing across the portfolio and recommend rotation opportunities
• People Leadership & Collaboration
• Manage 1–2 Resource Managers or Sr. Managers; provide coaching, performance feedback, and development
• Collaborate with Delivery, Finance, Client Services, and People teams to align on headcount and margin optimization
• Contribute to the evolution of resourcing processes, workflows, and craft rituals
• Be a credible advisor to VPs and Group Directors; participate in key planning and operations forums

WHAT YOU BRING:

• 6–9 years of experience in resource management, project operations, or production management within a digital agency or consulting environment
• Proven ability to build staffing plans, assess pipeline vs. capacity, and guide delivery teams on fulfillment strategies specifically within creative workflows
• Ability to work within a fast-paced, fluid environment with strong attention to detail, organization, and attitude to thrive, not only survive 
• Strong Excel/Google Sheets skills; familiarity with BI tools and resource management platforms (e.g., Resource Guru, Float, Kantata, Mosaic)
• Comfort managing and mentoring junior team members; prior direct people management preferred
• Strong communication and negotiation skills; able to build trust with senior stakeholders
• Detail-oriented with a passion for operational clarity, equitable staffing, and data integrity
• Experience collaborating with finance, delivery, and recruiting partners in fast-paced environments
• Curiosity and willingness to learn, experiment, and evolve in a rapidly changing industry, including comfort with AI-driven tools and new methods.

 

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

 

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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