Customer Success Manager, Healthcare RCM

SuperDial builds AI voice agents for healthcare revenue cycle management. Our AI agents automate high-volume outbound healthcare calls across workflows like eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, denial follow-up, and other administrative processes that sit between providers, payers, and patients.

Revenue cycle teams spend enormous time on manual phone-based work: waiting on hold, navigating payer systems, gathering information, resolving claim issues, and documenting outcomes. SuperDial helps automate that work so healthcare teams can focus on higher-value problem-solving while AI handles repetitive, time-consuming tasks.

Our platform is built specifically for healthcare RCM teams and designed to work at real operational scale. SuperDial helps healthcare organizations reduce administrative burden, improve operational visibility, and scale revenue cycle workflows without simply adding more headcount.

About the Role

We’re looking for a Customer Success Manager, Healthcare RCM to help healthcare organizations successfully onboard, adopt, and scale SuperDial’s AI voice agents across revenue cycle workflows.

Reporting to the VP of Healthcare RCM Strategy, you’ll join a Customer Success team of five and play an important role in shaping how we support, retain, and grow healthcare customers as SuperDial scales. This role sits at the intersection of customer success, healthcare operations, implementation, AI workflow performance, and product feedback.

You will own day-to-day customer success for a portfolio of accounts, helping customers configure workflows, monitor performance, troubleshoot issues, and realize measurable value from SuperDial.

This is not a traditional SaaS CSM role. You will need to understand how healthcare RCM teams operate, how payer workflows create operational complexity, how SuperDial’s bots behave inside those workflows, and how agent performance connects to outcomes like reduced administrative burden, faster follow-up, improved claim turnaround time, lower denial risk, and stronger operational visibility.

This role is a strong fit for someone who is customer-oriented, technically curious, analytically strong, and excited to help healthcare organizations adopt AI in one of the most manual and operationally complex parts of the healthcare system.

What You’ll Do

Own day-to-day customer success

• Lead recurring customer meetings and maintain clear next steps, owners, and follow-through.

• Build trust with operational, technical, and day-to-day customer stakeholders.

• Develop a working understanding of each customer’s RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics.

• Keep customers informed, supported, and confident in SuperDial’s partnership.

• Escalate strategic account risks or executive-level needs to the VP of Healthcare RCM Strategy and internal leadership as appropriate.

Drive onboarding, adoption, and workflow performance

• Support customer onboarding and implementation, ensuring SuperDial workflows are configured to align with each customer’s RCM goals, payer processes, operational constraints, and success metrics.

• Help customers adopt SuperDial’s AI voice agents across workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up.

• Understand what the bots are doing, where they are creating value, where they are getting stuck, and what needs to improve.

• Deliver customer training and best-practice guidance to help teams adopt AI-driven workflows with confidence.

• Help customers connect SuperDial’s work to measurable outcomes such as reduced manual work, improved workflow throughput, faster follow-up, fewer escalations, stronger operational visibility, and improved revenue cycle performance.

Monitor customer health and RCM outcomes

• Track customer health, engagement, usage, workflow performance, open risks, and upcoming renewal milestones.

• Monitor workflow and account signals such as usage, issue trends, denial-related workflows, claim turnaround time, reimbursement efficiency, escalation volume, and operational impact.

• Identify issues related to adoption, workflow fit, product performance, payer behavior, implementation gaps, integrations, or stakeholder alignment.

• Support action plans to address customer risks before they become escalations.

• Partner with Sales, the VP of Healthcare RCM Strategy, and internal teams to support renewal readiness and identify potential expansion opportunities.

Bridge RCM, product, and technical conversations

• Translate clearly between customer stakeholders and internal teams.

• Discuss healthcare workflows, payer interactions, product behavior, call scripts, workflow configuration, integrations, bot performance, edge cases, and operational impact without needing to be an engineer.

• Troubleshoot customer issues by investigating workflow behavior, reviewing available data or logs, and partnering with Product and Engineering to resolve technical or integration-related issues.

• Partner with Product, Engineering, Deployment Operations, Agent Operations, and Sales to ensure customer issues are clearly documented, prioritized, communicated, and resolved.

• Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs in a clear and actionable way.

Build strong Customer Success habits and processes

• Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up.

• Bring structure to customer conversations, issue tracking, and internal handoffs.

• Contribute to playbooks, templates, training materials, and repeatable operating practices that help the Customer Success function scale.

• Use data and customer insight to identify trends, risks, opportunities, and next steps across your portfolio.

What Success Looks Like

• Customers trust you because you understand their workflows, communicate clearly, and follow through consistently.

• Customers are onboarded smoothly and adopting SuperDial’s AI voice agents with confidence.

• Customers see measurable value across reduced manual work, workflow throughput, payer follow-up, escalation reduction, operational visibility, and revenue cycle performance.

• You maintain clear visibility into customer health, open issues, workflow gaps, payer-specific patterns, product gaps, and renewal readiness.

• Customer issues are clearly documented, well-communicated, and driven toward resolution across internal teams.

• Product and Engineering receive useful customer signal from the accounts you support.

• Renewal risks are surfaced early and communicated clearly to the right internal stakeholders.

• The Customer Success function becomes more organized and scalable because of the documentation, follow-through, and operating rigor you bring.

About You

• You have 3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment.

• You have healthcare workflow fluency or the ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows.

• You have strong technical aptitude. You do not need to be an engineer, but you are comfortable learning how a product works, understanding system behavior, asking good technical questions, and explaining technical concepts to non-technical audiences.

• You are comfortable working with technical teams and discussing topics like integrations, EHR / PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution.

• You are curious about AI, automation, and voice agents. You want to understand what bots are doing, how they interact with healthcare workflows, where they succeed, where they fail, and how product performance connects to customer outcomes.

• You are a strong communicator who can build trust with operators, technical stakeholders, and day-to-day users.

• You are organized and action-oriented, with strong follow-through and attention to detail.

• You are analytical and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity.

• You enjoy solving ambiguous problems and turning complexity into clear next steps.

• You are commercially aware and understand how adoption, trust, and measurable value contribute to retention and expansion.

• You are proactive, low-ego, and comfortable operating in a fast-moving startup environment where priorities can shift and structure is still being built.

Preferred Experience

• Healthcare revenue cycle management, healthcare technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or enterprise SaaS.

• Familiarity with RCM systems, EHR / EMR systems, practice management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, APIs, or similar data and technical tools.

Why SuperDial

Healthcare revenue cycle management is one of the most manual, fragmented, and frustrating parts of the U.S. healthcare system. Teams spend countless hours on payer calls, eligibility checks, claim follow-up, prior authorization workflows, credentialing, enrollment, and other administrative work that is critical but highly repetitive. SuperDial is using AI voice agents to help change that.

You will join a mission-driven team building practical AI solutions for real RCM problems. Our work is not theoretical: we are helping healthcare organizations automate calls, reduce manual work, improve operational visibility, and scale revenue cycle operations without simply adding more headcount.

This is an opportunity to help build the customer experience, strengthen the Customer Success function, and support the deployment of AI voice agents in one of healthcare’s most important operational workflows.

Compensation & Benefits

The base salary for this role ranges from $120,000 to $150,000, depending on experience, healthcare RCM depth, technical aptitude, customer complexity, and fit.

SuperDial also offers equity, full health benefits, a 401(k), 16 weeks of parental leave, and other benefits as part of our total compensation package. Final offers may vary based on experience and qualifications.