Customer Success Manager

About Us

Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools. Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini that deliver marketers with instant, AI-powered marketing insights – no dashboards or SQL needed.

Singular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paolo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors.

We have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space.

The role:

Singular is searching for a Customer Success Manager who is highly motivated and energetic self-starter to work directly with customers and trial users to ensure that they are getting the most value possible out of our product. He or she will proactively identify new areas of product features and enhancements that will go to further increase client engagement on Singular’s product. He or she will have a strong understanding of the mobile advertising ecosystem, attribution and what a mobile marketer has to go through on a day-to-day basis.

Key Responsibilities

• Serve as client advocate in all respects of the Singular product, project managing all customer onboarding and overseeing all technical solution deliveries to get clients properly implemented on our solution.

• Regularly meet and engage customers to understand how they are using the platform and provide ideas, training on product features and enhancements that will further increase customer engagement and retention.

• Consistently meet or exceed customer retention goals and applicable success metrics.

• Work closely with internal resources on escalation and resolution processes for critical customer issues.

• Become a trusted advisor to customers to fully understand their needs and help find ways to solve or simplify these pain points through Singular’s product.

• Identify incremental revenue opportunities and hold regular QBRs (in-person and remotely).

What’s Important

• 3+ years professional experience supporting a SaaS-based business model in client services, customer success or account management.

• Prior experience leading technical implementations and supporting technical relationships with large companies–mobile user acquisition or product-related role in mobile is a HUGE plus.

• Strong understanding of mobile marketing ecosystem and the companies in this space including but not limited to, MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies.

• Consistent record as a top performer in a customer success role understanding client’s needs

• Passionate about working in a high-touch customer-facing role and interest for complex technology.

• Self-starter, excellent communication and presentation skills, highly refined interpersonal skills.

• Enjoys working in a fast-paced, growth environment.

• Positive, “can-do” attitude!

Responsibilities

• Travel onsite to customer locations where appropriate

• Provide regular updates to Client Success Director, product team and management on customer satisfaction

• A key measurement will be: customer renewals, churn and account growth

• Technical or Special Knowledge: Knowledge of ad technology, mobile, media, SaaS models, etc.

• Experience: Strong presentation skills, 3+ years account management and sales experience, proven track record of success managing large accounts, experience with mobile, online advertising, ad-technology and understanding of international markets

• Education: Bachelor’s degree in Business or Marketing

As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.