Customer Success Manager

The role

You'll join a small, high-impact Customer Success team responsible for driving adoption and long-term value across a portfolio of enterprise accounts. Your job is to make sure customers don't just get DataHub up and running — they actually use it, love it, and expand it across their organization.

You'll guide customers through onboarding, help them get unstuck, and build relationships that turn early deployments into lasting programs. You'll work with data teams on practical setup questions one day, and walk an executive through their adoption progress the next.

What you'll do

• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
• Partner with customers to build adoption plans grounded in their specific goals and data maturity
• Help customers through initial setup, configuration questions, and common troubleshooting scenarios
• Translate adoption progress and business value into clear narratives for executive stakeholders
• Identify at-risk accounts early, understand the root cause, and get things back on track
• Collaborate with Product and Engineering to share customer feedback and influence the roadmap
• Build repeatable playbooks and resources that help the CS team scale

What you'll bring

Required

• Familiarity with data governance, data cataloging, or metadata management more broadly
• Exposure to common data stack tools like dbt, Airflow, Snowflake, or Databricks — you don't need to be an expert, but you know what they do
• Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)
• Comfortable communicating with both data practitioners and business stakeholders — you can adjust your message depending on the room
• Strong written and verbal communication skills — you write clearly, prepare thoroughly, and run meetings that end with decisions

Nice to have

• Real, hands-on experience using DataHub — you've worked with it day-to-day, understand how it's configured, and have helped others get value from it
• Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role
• Background in a data-adjacent role (analytics, data operations, data product management) before moving into CS
• Previous startup or consulting experience

Where you'll be based

This role is open to candidates based in the Pacific Time Zone (US). We work across multiple time zones globally, and PT coverage is essential for this position. The role is fully remote.