About the role

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview

When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as providing product information, explaining policies, troubleshooting technical issues, processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!

What You Will Do:

Professional ability to build relationships with customers, while giving you the opportunity to personalize your communication.
Engage with customers via phone, email, or chat to provide assistance and resolve inquiries and/or concerns.
Process orders, refunds, and other requests accurately and efficiently.
Learn and maintain a deep understanding of the products and services to effectively assist our customers.
Properly document and maintain accurate records of customer interactions and transactions.
Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.

What You Need To Succeed:

High school diploma or equivalent
Proficiency in Microsoft Office
Customer Service experience preferred
Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
Excellent interpersonal, written, and verbal communication skills
Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.

Competencies:

Communication Skills
Customer Focused
Problem Solving
Empathy and Patience
Time Management
Attention to Detail
Conflict Resolution
Continuous Learning and Growth

Remote Requirements & Responsibilities:

Reliable in-home internet connection
Dedicated, quiet, and distraction-free workspace