Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc.

Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes.

Role Overview

As a Founding Senior Customer Engineer at Federato, you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of RiskOps. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early SE motion. This role is based in Sydney, Australia.

What You'll Be Doing

Own technical sales engagements from discovery through close
Deliver tailored, high-impact demos focused on business outcomes
Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
Lead RFP and security questionnaire completion in collaboration with Product and Security teams
Build and maintain reusable demo environments reflecting target customer segments
Develop onboarding materials, configuration libraries, and example rating logic
Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
Contribute to shared team assets like:
- Discovery playbooks
- Configuration scopes and success criteria templates
- Demo setup guides and walkthroughs
Collaborate with Product and Engineering to align roadmap with customer pain points
Surface recurring objections and product gaps with clarity and context
Provide post-sale context to Implementation & Customer Success

Who We Hope You Are

6–10+ years in technical pre-sales, solutions engineering, or technical consulting
Hands-on experience in demos, architecture design, and enterprise sales support
Strong insurance domain knowledge (or curiosity to learn quickly)
Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
Ability to communicate technical value to both execs and practitioners
Coding competence in Javascript and SQL
Up to 30% Travel

Here at Federato, your capabilities are important, but culture fit is essential. We move fast, are eager to listen to our users, take a first principles approach to solving problems, and value learning and the ability to change our minds. Most importantly, we're here to have fun. Our ability to make a difference starts with our people. We would love to work with you!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at talent@federato.ai

Role Overview

What You'll Be Doing

Own technical sales engagements from discovery through close
Deliver tailored, high-impact demos focused on business outcomes
Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
Lead RFP and security questionnaire completion in collaboration with Product and Security teams
Build and maintain reusable demo environments reflecting target customer segments
Develop onboarding materials, configuration libraries, and example rating logic
Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
Contribute to shared team assets like:
- Discovery playbooks
- Configuration scopes and success criteria templates
- Demo setup guides and walkthroughs
Collaborate with Product and Engineering to align roadmap with customer pain points
Surface recurring objections and product gaps with clarity and context
Provide post-sale context to Implementation & Customer Success

Who We Hope You Are

6–10+ years in technical pre-sales, solutions engineering, or technical consulting
Hands-on experience in demos, architecture design, and enterprise sales support
Strong insurance domain knowledge (or curiosity to learn quickly)
Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
Ability to communicate technical value to both execs and practitioners
Coding competence in Javascript and SQL
Up to 30% Travel

Customer Engineer (Pre-Sales) ANZ

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