Planet Technologies, the Nation’s leading Microsoft services provider to the public sector, is looking for a highly motivated individual to join our growing team as a Business Analyst. In this role, you will be supporting impactful projects that benefit our country.

The BA will accomplish this through research-gathering and data analysis, presenting a range of data-driven solutions, and thereafter implementing those solutions and optimizations using analytics tools and technologies. Requires the ability to be the liaison between IT and business leadership of the company/customer while enhancing the quality and execution of IT services provided by Planet. Working knowledge of the suite of M365 Cloud Solutions and the ability to clearly present to both a technical and non-technical audience.

Responsibilities

Understand the business needs within an M365 environment, to bring value to on-going projects or implementations while helping to direct and support the delivery team execute the agreed upon services.

Build and deliver polished executive documentation including business requirement documents, user guides, onboarding instructions and other artifacts related to operating on O365 environment.

They will be conducting interviews with the customer as well as attending workshops/meetings with Planet SMEs to prepare and update the required documentation for the project.

Gather and document functional and user experience requirements (stakeholder analysis – Identify and analyze stakeholders who may be impacted by the change and access their impact, participation, and needs throughout the business analysis activities)

Assist in expanding Planet’s portfolio to standardized offerings through the development and documentation of case studies, and playbooks that can be provided to prospects

Qualifications

5 years of experience in supporting Information Technology projects; Bachelor’s Degree with preferred

Proficiency in Microsoft 365 (O365) to manage projects and communicate with stakeholders.

Experience integrating AI technologies into daily work activity to improve outcomes and efficiencies

Should have the knowledge to be proficient in inventing processes or systems needed to implement changes and have complex problem-solving skills

Develop innovative solutions for operational and strategic changes, which is a business analyst’s primary role

Understand the business domain and specific problems that software is targeting and use an adaptive approach (learning, discovery, feedback loop) to decision making

Previous experience creating and delivering executive level presentations as well as polished, detailed requirements documents.

Should be able to produce a RACI matrix – Responsible, Accountable (approving the results), consulted (providing input) or informed of the completed item after it has been completed.

Develop UI wireframes and functional workflows, as needed

Drive adoption and integration through well-planned on-boarding, integration, and knowledge transfer experience

Experience participating in RFP/RFI review process is a big plus

AI-900 Certification

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