Bilingual MRI Center Receptionist

We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

We’re looking for an MRI Center Receptionist at an exciting time - we’ve successfully launched multiple platforms and products, raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

WHAT YOU WILL BE GETTING INVOLVED IN

This role sits at the heart of our MRI Center in Birmingham, AL, and reports directly to the Operations Manager - AIS, AIC & Premier. As the first point of contact for patients, you’ll play a key role in delivering a positive, welcoming experience. This role supports the smooth running of day-to-day operations, helping patients navigate the process and coordinating with the wider healthcare team.

Here are some of the types of things you could be getting involved in:

• Greeting patients with a friendly and professional demeanor.

• Managing appointment schedules and coordinating bookings.

• Assisting patients with paperwork and payments.

• Answering phone calls and addressing patient inquiries.

• Collaborating with radiologists, technologists, and other healthcare staff to ensure efficient workflow.

• Maintaining accurate records and managing the center’s database systems.

• Helping maintain a clean, welcoming environment in the reception area.

• Scheduling appointments for the broader operations team.
  
  PCL Responsibilities for BHAM

• Order entry

• Schedule patients (excluding Express MRI)

• Handle incoming emails

• Restore/retrieve imaging as needed

• Confirm appointments with patients

• Provide imaging center updates

• Support day-to-day market operations

• Assist with BPO coordination and oversight to help ensure workflows are running efficiently

• Deliver fast, responsive customer service across our patients providers and attorneys

• Update patient information in our Product across assigned buckets with attention to detail and speed

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE

1. Consistently deliver an exceptional experience to patients, ensuring high satisfaction scores.

2. Demonstrate a clear understanding of our systems, processes, and patient pathways within 3 months.

3. Build strong, collaborative relationships with the center's healthcare team.

4. Maintain 100% accuracy in scheduling and patient records.

5. Contribute to operational improvements by identifying and addressing any inefficiencies.

WHAT YOU MIGHT BRING TO THE TABLE:

You don't need to tick all the boxes to apply for this role. Whether it’s your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• Fluent in both Spanish and English.

• Strong interpersonal skills and a welcoming attitude.

• Experience in a customer-facing or administrative role (bonus if in a healthcare setting).

• Comfort using scheduling systems or electronic health record software.

• Attention to detail and the ability to stay organized in a busy environment.

• Proactive problem-solving skills and the ability to remain calm under pressure.

• A commitment to delivering excellent service to patients and colleagues.

HOW WE WILL INTERVIEW YOU:

We keep our interview process short and sweet, and we’re a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:

1. Introductory call/interview with our Talent Partner. The call is via telephone and will last around 30 minutes.

2. Should it feel like there is an initial fit for all, we will invite you to a video call with the hiring manager for around 45 minutes. This is a more structured interview that will deep-dive into the role.

3. All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we’re mindful of your time and try to keep it as simple as possible.

4. Offer!

BENEFITS:

We go beyond the basics with our benefits package. Here’s what you can expect from us:

• Salary range of $48,000 - $53,000 per year

• 401k

• Healthcare, Vision, and Dental

• All the equipment needed for you to do your role effectively

• Flexible working

• Remote or hybrid working options (where possible)

• Personal Development budgets

• 18 days PTO plus public holidays

• 10 paid sick days

• Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.