Account Manager, SMB

The Role

We’re looking for a driven and customer-focused Account Manager, SMB to help drive the growth and expansion of our current customer base! As an Account Manager, you’ll play a key role in driving revenue growth by identifying opportunities for customers unlock additional value from their CompanyCam subscription - whether through adding users or upgrading to a higher tier. Partnering closely with our Customer Success Managers, you’ll identify accounts with expansion potential and lead conversations to convert those opportunities into revenue. You’ll act as a trusted advisor, working directly with customers to understand their business goals, provide tailored solutions, and ensure they’re getting the most out of our platform. We value a fun, fast-paced environment and are searching for individuals who thrive on building relationships and contributing to our growing success.

Location: Remote - Candidates must permanently and currently reside in the United States.

What You'll Do

• Lead the growth and expansion of our current customer base by identifying and securing upsell opportunities.
• Educate customers on the benefits of upgrading to a higher tier or adding more users to enhance their experience with CompanyCam.
• Proactively meet with customers to understand their current processes and identify business challenges.
• Perform product demos to showcase features and solutions to potential customers.
• Partner with CSM’s to identify growth opportunities within accounts.
• Create a pipeline of opportunities and maintain reliable forecasts to ensure consistent growth.
• Listen to customer feedback to help inform product and marketing strategies.
• Support customer inquiries regarding their accounts, collaborating with CSMs to ensure customers are educated on how to best utilize our platform.

The Impact You'll Have

At CompanyCam, your work makes a real impact. Whether you're writing code, supporting customers, or designing experiences, your contributions directly shape the product we deliver and the people we serve. We're building something that helps real people solve real problems—and we believe that kind of work is best done by a team that reflects the world around us. In this role, you’ll drive impact by:

• Drive revenue growth by helping existing SMB customers expand their investment in CompanyCam through additional users and plan upgrades
• Build trusted customer relationships that uncover business challenges and identify opportunities to deliver greater value
• Partner closely with Customer Success to create a seamless customer experience that supports adoption, retention, and long-term growth
• Influence product and go-to-market strategy by sharing customer feedback, trends, and expansion insights
• Help customers maximize the value of CompanyCam by demonstrating solutions that improve their workflows and business outcomes

What You'll Bring

• 3+ years of experience in account management, sales, or similar revenue-generating roles.
• A track record of thriving in high-volume, fast-paced environments - you're energized by velocity, not worn down by it.
• A career-focused mindset: you're looking to grow and advance, not settle into SMB account management long-term. You see this role as a launchpad.
• Highly self-driven and adaptive, with the ability to shift priorities quickly and stay motivated without heavy oversight.
• The ability to prioritize value over features, always focusing on how your solution solves customer challenges and meets their needs.
• Excellent written and verbal communication skills, with the ability to build strong customer relationships and effectively convey product value.
• Experience in SaaS or technology preferred, particularly if you've worked with a high volume of SMB accounts.
• Experience with Salesforce is a plus.
• A growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
• A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary range is $50,000-$60,000 per year and is based on experience. Our average on target earnings (OTE) are around $80,000 and our commission is uncapped. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect, inclusion, and growth. We work hard, take responsibility, and support each other. Great ideas come from all backgrounds, and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesn’t align perfectly, we encourage you to apply. What really matters to us is your potential, your passion, and your commitment to learning, innovation, and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process, please email jobs@companycam.com and we’ll respond promptly. Please do not include any medical or health information in your message.

Note: Resumes sent to this email will not be reviewed or responded to. To be considered for a position, you must apply directly through our careers page.