Winning the race to bring new healthcare products safely to a waiting world drives Rapid Micro Biosystems (RMB) to combine today’s innovative technologies as never before. Your career at RMB puts you at the center of diverse global teams that span robotics, AI, Machine Learning, imaging, microbiology, and more, re-shaping how urgently needed pharmaceuticals are made, tested, and released for decades to come. The sky’s the limit.

Careers at RMB are fast-moving, with the high growth you’d expect from a world leader in microbiology automation. Advancement at RMB affords an opportunity to achieve your personal goals and develop your passions, in an inclusive environment where every employee has the resources and opportunities to hone their skills. You’ll do more, learn more, and have the ability to make a profound impact on our business.

The Field Service Engineer 2 (FSE 2) is responsible for installing and maintaining Growth Direct systems to meet or exceed customer expectations. This position requires critical problem-solving skills, both technically and in handling customer situations. The FSE 2 is an experienced professional with well-developed communication skills who has an understanding of industry practices and company policies. As the customer-facing technical resource, the FSE 2 will be required to perform technical work and make decisions at the customer site, which will require prioritization, evaluation , and clear communication with support and guidance from a supervisor and senior-level FSEs.

Responsibilities

Perform successful installations at new and existing customer sites

Complete regularly scheduled Preventative Maintenance activities on time

Provide dependable and reliable service for emergency customer repairs per service levels defined by the Warranty or Service Contract

Complete all paperwork within departmental goals

Will complete service reports, expense reports, and SFDC requirements

Complete all necessary training on time to meet Quality requirements

Develop working knowledge of industry practices and company policies

Support the new instrument Sales Process by performing site inspections

Skills

Demonstrated ability to read, comprehend, and interpret scientifically written documentation, including - organizational and instrument procedures, and those from customer and/or regulatory agencies

Strength in defining problems, collecting data, establishing facts, and drawing valid conclusions

Ongoing development of professional output including written and verbal communications

Critical thinking in technical decision making as related to prioritizing schedule, making travel choices, and recognizing when to escalate issues to management

Computer/Microsoft Office proficiency, especially in Outlook, Excel

Professional email etiquette

Presents recommendations and receives support and guidance from a supervisor and senior-level FSE

Knowledge

Experience working with mechanical systems consisting of pneumatic and servo-controlled mechanisms

Experience working directly on software-controlled instruments

Demonstrated experience working in ISO or GMP controlled environments in the life science field

Acquired knowledge of computer networking

Previous experience having worked as a field engineer and understanding of appropriate and professional customer handling are required.

Understanding of the FSE role and openness to mentoring by senior-level FSEs

Knowledge of procedures to effectively contribute to updates and procedure improvements

Education

Minimum of technical degree or equivalent military experience, bachelor’s degree preferred

2+ years of relevant work experience

Environmental Factors

May be required to work on client sites for extended hours

Rapid Micro Biosystems

Open positions (1)

Rapid Micro Biosystems

Open positions (1)