As a Technical Account Manager at Escape, you become the primary point of contact and trusted partner for customers Post-Sales, owning the relationship and driving their long-term success with our platform.

You’ll collaborate closely with Sales Engineers during handover and work alongside Product and Engineering teams throughout the customer lifecycle.

If you have a strong technical background and are passionate about building lasting customer relationships, this role is for you!

Your Impact

You will ensure customers:

Own the post-POC journey: Guide deployment, configuration, and integrations for smooth adoption.
Deeply adopt Escape: Embed our platform across security, engineering, and product teams. Use Python scripting and automation to optimize workflows and solve challenges.
Succeed long-term: Build trusted partnerships that drive renewals, expansion, and advocacy.

What You'll Do

Lead Post-Sales Onboarding & Rollout

Take ownership after POCs, guiding customers through production deployment, configuration, and integration including automation with Python scripting where needed.

Manage Long-Term Customer Relationships

Be the trusted technical partner for security, engineering, and product teams.
Manage renewals and expansions in partnership with Sales.

Drive Adoption & Value

Monitor platform usage, adoption, and security impact.
Proactively identify risks, opportunities, and paths to deeper engagement.

Act as the Post-Sales Technical Expert

Answer technical questions, troubleshoot issues, and coordinate with Engineering on escalations.
Ensure smooth production operations for customers.

Provide Technical Guidance and Automation Support

Assist with integrations, scripting, and automation to help maximize value.
Share best practices and partner with Engineering as needed.

Influence the Product Roadmap

Gather structured feedback and identify friction points.
Work closely with Product & Engineering to help shape future features and priorities.

Why Join Escape?

Own a pivotal post-sales role helping Escape become mission-critical for our customers.
Hands-on technical work with Python and integrations, driving tangible security impact.
Influence both customer retention and product direction.
Collaborate with a world-class technical team solving meaningful cybersecurity problems.
Thrive in a fast-growing, well-funded startup with significant growth potential.

What We're Looking For

Proven Professional: 3+ years of experience in a deep tech environment; 1-2 years of consulting is a plus.
Technical Background: Strong understanding of software/SaaS products. Able to troubleshoot and resolve technical issues. Experience in Python required; back-end engineering is a plus.
Customer-Oriented: Demonstrated passion for client success, excellent communication skills, and the ability to build robust relationships.
Proactive Problem-Solver: Quickly identify, analyze, and resolve challenges, independently or alongside Engineering.
Team Player: Strong collaborator across engineering, product, and sales teams to deliver outstanding outcomes for clients.
Willing to Travel: Enjoys meeting customers at conferences, performing on-site visits, hosting workshops, and running POCs at customer offices.
Excellent Communicator: Outstanding written and verbal communication skills.
Startup Enthusiast: Motivated to join a rapidly growing deep tech startup and shape the future of AI-driven cybersecurity.

If you’re excited about combining technical expertise, customer impact, and AI-driven security, and want to grow in a fast-paced startup environment - join us at Escape.

Remote Customer Success Jobs at Escape

Remote Customer Success Jobs at Escape