At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.

Position Overview

We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards

Duties and Responsibilities:

Answer inbound phone calls from customers on the technical support line

Respond to emails from customers

Assist customers with technical issues related to Bluesight products

Analyze application data and ensure accuracy with resolutions

Resolve issues, maintain high-end customer satisfaction and confidence

Other duties and technical projects as assigned

Occasional overnight on call rotation coverage

Qualifications and Skills:

Bachelor's degree in related field preferred.

2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks

Strong Excel, SQL, Working with data sets to analyze issues

Experience with database systems and querying, MongoDB preferred.

CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred

Strong analytical and problem-solving skills

Professional and polite demeanor

Knowledge and experience in a SaaS environment is preferred

Ability to travel up to 10% of the time

Remote Support Jobs at Bluesight